Problems with IP Geolocation

Hi TW98 ,

Thank you for reaching out to the community, If IP addresses belong to an incorrect country a correction request can be submitted by anyone here: https://www.maxmind.com/en/geoip-location-correction | All corrections are reviewed by MaxMind to ensure they are accurate and comply with Maxmind policies; this process may take 2-3 weeks. The GeoLite2 Country databases are updated on the first Tuesday of each month.  In other words, depending on where  you are in the update release life cycle, it may take 7 weeks before an update appears in the Geolite2 database. 

Hi TW98 ,

Thank you for reaching out to the community, If IP addresses belong to an incorrect country a correction request can be submitted by anyone here: https://www.maxmind.com/en/geoip-location-correction | All corrections are reviewed by MaxMind to ensure they are accurate and comply with Maxmind policies; this process may take 2-3 weeks. The GeoLite2 Country databases are updated on the first Tuesday of each month.  In other words, depending on where  you are in the update release life cycle, it may take 7 weeks before an update appears in the Geolite2 database. 

Hello Vivek,

Thank you for your reply. MaxMind always has top priority for new IP addresses. All IP addresses are listed here as German. Nevertheless, there are Sophos firewalls that apparently see the IPs as Israel.

We were able to verify this yesterday with a customer. After he released Israel in the geo filter, the website was accessible again. The problematic IP addresses have also existed for several months, so we don't need to wait any longer.

MaxMind uses our geofeed file as a reference in addition to the manual report.

How can this still be happening?

BR Tim

Check intelix: https://intelix.sophos.com