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SSL VPN Sophos Connect failed

We created SSL VPN from Sophos firewall

But still connection from sophos connect not stablished, the indication error displayed by this message " DNS Resolution failed for gateway : Firewall DNS Name

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Nikhil Bhandari 6 months ago in reply to Mohamed Said Ali +1

Are you using .pro file to connect and it has gateway configured as "DaryeelbankHQ" ?

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0 Vivek Jagad 6 months ago

Hi Mohamed Said Ali ,

Thank you for reaching out to the community, have you override the hostname in the global ssl vpn settings ?

Thanks & Regards,
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Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 Mohamed Said Ali 6 months ago in reply to Vivek Jagad

there is no override host name i just use SSL server certificate the default.

i configured but it seems that gateway dns not reached
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0 Vivek Jagad 6 months ago in reply to Mohamed Said Ali

Do you have multiple ISPs connected ?

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
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0 Mohamed Said Ali 6 months ago in reply to Vivek Jagad

Only 1 ISP Connection, Public IP
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0 Vivek Jagad 6 months ago in reply to Mohamed Said Ali

> Check if a DNS server is assigned to the network interface. If it doesn't resolve, contact your ISP.
> Run nslookup from the command prompt (Windows) or the Terminal (macOS) for a public host, such as www.sophos.com, and verify that it resolves to an IP address.
> If it doesn't resolve, contact your ISP.

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
Sophos Community | Product Documentation | Sophos Techvids | SMS
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0 Vivek Jagad 6 months ago in reply to Mohamed Said Ali

> Check if a DNS server is assigned to the network interface. If it doesn't resolve, contact your ISP.
> Run nslookup from the command prompt (Windows) or the Terminal (macOS) for a public host, such as www.sophos.com, and verify that it resolves to an IP address.
> If it doesn't resolve, contact your ISP.

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
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