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How to check the kind and version of the hard disk of an XG appliance?

Hi Sophos Team,

I need to know how to check the kind and version of the hard disk of an XG appliance? Cause a firewall hard disk was injured, so I need to replaceit

Please let me know how to do ti.

Thanks.

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Vivek Jagad 7 months ago +1 suggested

Hi PAUL MORALES , Thank you for reaching out to the community, would suggest to log a service request (Support team will help validate and process the appliance for the RMA if there is a valid license…

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0 Vivek Jagad 7 months ago

Hi PAUL MORALES ,

Thank you for reaching out to the community, would suggest to log a service request (Support team will help validate and process the appliance for the RMA if there is a valid license and the warranty), as opening the appliance to replace a hard disk will void the appliance's warranty.

Thanks & Regards,
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Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 PAUL MORALES 7 months ago in reply to Vivek Jagad

HI Vivek Jagad thanks for u reply the RMA don't apply in this case, cause there is no a valid license, is an HA active - passive configuration and the passive appliance have the problem.
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0 Vivek Jagad 7 months ago in reply to PAUL MORALES

You can use smartctl -a /dev/sda

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
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0 Vivek Jagad 7 months ago in reply to PAUL MORALES

You can use smartctl -a /dev/sda

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
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