Scan to Mailbox packet drop every now and then

Hi Izuchukwu Edeh,

Thank you for reaching out to Sophos Community.

Upon checking your case 07307489, the case handler has created a test rule and indicated that it is now forwarding and waiting for further monitoring analysis from your side.

Will put a note to update the case and schedule a convenient time for further troubleshooting.

Hi,

Upon checking with the case and the case handler, I found that this is being monitored from your side, and we are still checking whether the issue is from a third party. 

Hi,

Upon checking with the case and the case handler, I found that this is being monitored from your side, and we are still checking whether the issue is from a third party.