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Scan to Mailbox packet drop every now and then

I am using Sophos XGS 2100 Version 20, newly deployed. Everything worked fine however since the deployment Scan to Email would not work properly. The packet is dropped now and then. sometimes it will not go through. I contacted Sophos technical support he did all kinds of troubleshooting ( Paket capture, Log..) nothing could be Identified.

I have the same firewall in four branches all work with no problem.

I made a new firewall rule for just SMTP port 587 and 25, but the problem was not solved.

any help will be appreciated.

Thanks

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0 Erick Jan 6 months ago

Hi Izuchukwu Edeh,

Thank you for reaching out to Sophos Community.

Upon checking your case 07307489, the case handler has created a test rule and indicated that it is now forwarding and waiting for further monitoring analysis from your side.

Will put a note to update the case and schedule a convenient time for further troubleshooting.

Erick Jan
Community Support Engineer | Sophos Technical Support
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0 Erick Jan 6 months ago in reply to Erick Jan

Hi,

Upon checking with the case and the case handler, I found that this is being monitored from your side, and we are still checking whether the issue is from a third party.

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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