Missing Firewalls on Central + Stopped Services

Question

Hi! 
 tonight the HA-Cluster disconnected from Central (not together: the AUX 1h later) and on the Firewall the following services are shown as "stopped": - fwcm-updaterd - fwcm-heartbeatd - fwcm-eventd - fwcm-api-execut By the way, only one of the two FWs of the cluster is shown on Central. Putting the cluster in a new group on Central does not help. Disabling Central-Management from the FW does not work. 
 XGS2300 (SFOS 20.0.0 GA-Build222) I honestly don't know what to do. Any ideas? Thanks in advance.

Nanoman · Answer

I contacted the Support and this procedure fixed the issue: 
 1. Remove the firewalls from Central 2. De-register the central account from the Firewall 3. open putty 4. select option 5 ( device management ) and then 3 (Advanced shell ) 5. Run the below commands one by one to restart the service. service fwcm-updaterd:restart -ds sync service fwcm-heartbeatd:restart -ds sync service fwcm-eventd:restart -ds sync 6. Re-register your firewall cluster with Sophos Central. 
 
 Regards

Missing Firewalls on Central + Stopped Services

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