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Sophos XG 125 load in failsafe mode.

shando1987 8 months ago

Hello,

I have a problem with my firewall sophos XG 125 that loads in failsafe mode.

When I write failsafe> show failure-reason I receive the following message: “Unable to apply Firewall Framework.”

I have tried to reimage the firmware using SFLoader with HW-17.5.16_MR-16.SF300-830.gpg and HW-17.5.17_MR-17.SF300-837.gpg but this does not solve the problem.

When I try to re-image with HW-18.0.6_MR-6.SF300-655.sig I receive ERROR: Firmware validation failed.

I’ve tested HDD and RAM, but they don’t show errors.

Can you help me to solve this problem?

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emmosophos 8 months ago in reply to shando1987 +3 verified

Hello, If you have already tried to upload the Firmware via the SF Loader and it is still failing, then as rfcat mentioned, probably, the device is now corrupted. I would recommend to try as a last…

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0 rfcat_vk 8 months ago

Hi,

how old is the XG125?

Ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

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0 shando1987 8 months ago in reply to rfcat_vk

Manufactured: July 2019 rev. 3
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0 rfcat_vk 8 months ago in reply to shando1987

Outside of warranty time. Sounds a bit like corrupt memory or motherboard.

ian

further, have you completely removed the power for a couple of minutes?

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

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0 shando1987 8 months ago in reply to rfcat_vk

Yes, but unfortunately this doesn't solve the problem. The appliance still load in failsafe mode.
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+1 emmosophos 8 months ago in reply to shando1987

Hello,

If you have already tried to upload the Firmware via the SF Loader and it is still failing, then as rfcat mentioned, probably, the device is now corrupted.

I would recommend to try as a last solution to download the .iso https://download.sophos.com/network/SophosFirewall/installers/index.html and try to re-image the device that way.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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+1 emmosophos 8 months ago in reply to shando1987

Hello,

If you have already tried to upload the Firmware via the SF Loader and it is still failing, then as rfcat mentioned, probably, the device is now corrupted.

I would recommend to try as a last solution to download the .iso https://download.sophos.com/network/SophosFirewall/installers/index.html and try to re-image the device that way.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 shando1987 8 months ago in reply to emmosophos

Hello,

The problem was solved re-imaging the device with .ISO following this manual: https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp/AdministratorHelp/BackupAndFirmware/Firmware/FirmwareReimageXGFirewall/index.html#create-a-bootable-usb-flash-drive

Thank you very much.
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