Sophos XG 125 load in failsafe mode.

Question

Hello, 
 I have a problem with my firewall sophos XG 125 that loads in failsafe mode. 
 When I write failsafe> show failure-reason I receive the following message: &ldquo;Unable to apply Firewall Framework.&rdquo; 
 I have tried to reimage the firmware using SFLoader with HW-17.5.16_MR-16.SF300-830.gpg and HW-17.5.17_MR-17.SF300-837.gpg but this does not solve the problem. 
 When I try to re-image with HW-18.0.6_MR-6.SF300-655.sig I receive ERROR: Firmware validation failed. 
 I&rsquo;ve tested HDD and RAM, but they don&rsquo;t show errors. 
 Can you help me to solve this problem?

emmosophos · Accepted Answer

Hello, 
 If you have already tried to upload the Firmware via the SF Loader and it is still failing, then as rfcat mentioned, probably, the device is now corrupted. 
 I would recommend to try as a last solution to download the .iso https://download.sophos.com/network/SophosFirewall/installers/index.html and try to re-image the device that way. 
 Regards,

shando1987 · Answer

Hello, 
 The problem was solved re-imaging the device with .ISO following this manual: https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp/AdministratorHelp/BackupAndFirmware/Firmware/FirmwareReimageXGFirewall/index.html#create-a-bootable-usb-flash-drive 
 Thank you very much.

Sophos XG 125 load in failsafe mode.

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