Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Hearbeat (?) message customisation

Gabriel Doring

Hello,

I've recieved a request from a client asking to change the message from this notification whenever a user that is connected to the cabled network and changes to the Wi-Fi network.

I'm not sure if the message is being sent by the Firewall itself, or the Endpoint agent, as they have the heartbeat feature enabled.



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  • 0

    Hi Gabriel,

    Thanks for reaching out to Sophos Community.

    Does this happen to all users from changing to wired to wireless connectivity just with a specific/few user/s? Could you also share the Firewall rule for the wireless network? Also, could you share the results of Log Viewer for this traffic? 

    Thanks and Regards,

    Raphael Alganes
    Community Support Engineer | Sophos Technical Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
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  • 0 in reply to Raphael Alganes

    Not an answer to the original question, but additional info from another customer on Raphael's question.

    This happens a lot and is the main reason why we are only very sparingly using HB in firewall rules.
    We see this happen a lot when people have their laptops in sleep mode and resume from that.

    We would definately use this much more often if there weren't so many blocked actions.

    Managing several Sophos firewalls both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

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  • 0 in reply to Raphael Alganes

    Not an answer to the original question, but additional info from another customer on Raphael's question.

    This happens a lot and is the main reason why we are only very sparingly using HB in firewall rules.
    We see this happen a lot when people have their laptops in sleep mode and resume from that.

    We would definately use this much more often if there weren't so many blocked actions.

    Managing several Sophos firewalls both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

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