Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Firmware menu related device security

Akshay Hegde

1. Is there any option to disable Firmware Menu ---> Factory Reset option ? 

2. Is there any option to disable COM port ?

We're managing through cloud central. We Also want to disable these two option as its deployed in branch office.



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  • 0

    If not available Atleast in future manufacturing make panel protection using physical key lock (Similar to Storage & Servers). Recently one incident happened in our branch office L2 engineer fiddled around menu option and did factory reset.

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  • 0

    If not available Atleast in future manufacturing make panel protection using physical key lock (Similar to Storage & Servers). Recently one incident happened in our branch office L2 engineer fiddled around menu option and did factory reset.

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  • 0 in reply to Akshay Hegde

    Hi Akshay,

    Thank you for reaching out to Sophos Community.

    I see where you're coming from, and we regret to hear about your experience. To confirm, this would be the option in the hardware itself.

    Unfortunately, this would be a Feature Request. I recommend contacting your Partner or Sophos Support to have this as a Feature request link to your account. 

    Also, this issue seems to be a Human Error. In my own opinion, an SOP would be best practice.

    • Restrict all access to non-authorized personnel(Local ACL) 
    • Create a Custom Role for Administrator to limit their access
    • Place the device in a secure location
    • Having I.T. change management Procedure 

    Or have IT personnel have read-only access, and every change needs proper approval(change management procedure)  to avoid unnecessary changes.

    Erick Jan
    Community Support Engineer | Sophos Technical Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
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