I hope this will help save you some time. If you need to get diagnostic information from your Sophos RED device, this is what worked for me:
Device: Sophos SD-RED20
1. Attach micro USB cable to RED com port (small port on the front of the RED). This cable comes with the Sophos XGS, but not RED.
2. You may need a USB extension cable as well, because the micro USB cable is only 3' or so.
3. You will need a USB driver for your PC: This worked for me: ftdichip.com/drivers/vcp-drivers/
4. Connect USB cable to your pc, and determine the com port.
5: Open Putty and Specify: Serial, Com X, 115200 and Open
6. Power up RED and see what you get:
U-Boot 2018.09 (Apr 23 2020 - 05:30:45 +0000), Build: jenkins-Red_Unified_Firmware_v3-86
SoC: LS1012AE Rev2.0 (0x87040020)
Clock Configuration:
CPU0(A53):800 MHz
Bus: 250 MHz DDR: 1000 MT/s
Reset Configuration Word (RCW):
00000000: 08000008 00000000 00000000 00000000
00000010: 35080000 c000000c 40000000 00001800
00000020: 00000000 00000000 00000000 00014172
00000030: 00000000 00428120 00000096 00000000
I2C: ready
DRAM: 446 MiB
WARNING: Calling __hwconfig without a buffer and before environment is ready
Using SERDES1 Protocol: 13576 (0x3508)
MMC: FSL_SDHC: 0, FSL_SDHC: 1
Loading Environment from SPI Flash... SF: Recognized JEDEC id bytes: ef, 60, 15
SF: Detected w25q16dw with page size 256 Bytes, erase size 4 KiB, total 2 MiB
SPI NAND PROBE!
SF: Recognized JEDEC id bytes: ef, bb, 21
SF: CONFIG_SPL_BUILD Detected W25N01GW with page size 2 KiB, erase size 128 KiB, total 128 MiB
spi_flash_scan: Printf SR1 = 0x0, SR2 = 0x18, SR3 = 0x10
spi_flash_scan: MAX READ SIZE = 0x40, MAX WRITE SIZE = 0x20
Probe over!
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