Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

Sophos Firewall

Discussions WAN port is down while the connection is up

Sophos Firewall requires membership for participation - click to join

Thread Info

State Suggested Answer
Locked Locked
Replies 2 replies
Answers 1 answer
Subscribers 40 subscribers
Views 2097 views
Users 0 members are here

Options

Suggested

This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

WAN port is down while the connection is up

Mahe Qasem 10 months ago

Hi,
I have XG230 it shows that the wan port is down (Status is Red) however the connection is up.

Appreciate any comments

This thread was automatically locked due to age.

Top Replies

Bharat J 10 months ago +1 suggested

Hi Mahe Qasem If you have set the failover rule to same as gateway IP change it to 8.8.8.8 as per the below snapshot on Gateway details : Regards

Parents

0 Raphael Alganes 10 months ago

Hello,

Thanks for reaching out to Sophos Community.

Was this previously working before? Was there any change on the ISP router or your SF before this issue occurred? Could you let us know what SFOS version you are running?

Further, Could you try to hit the "Save" button again under the Interface settings and see if that would help fix this?

Regards,

Raphael Alganes
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 Raphael Alganes 10 months ago

Hello,

Thanks for reaching out to Sophos Community.

Was this previously working before? Was there any change on the ISP router or your SF before this issue occurred? Could you let us know what SFOS version you are running?

Further, Could you try to hit the "Save" button again under the Interface settings and see if that would help fix this?

Regards,

Raphael Alganes
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data