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Interface goes unresponsive when a new interface is added

I am using sophos xg430 firewall. I have noticed a strange behaviour that when a new interface is added, the adjacent interfaces becomes unresponsive. Either we have to wait for almost 10 hours to have the interface to respond/we need to reboot the firewall to have it work.

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0 rfcat_vk 11 months ago

Hi,

that is bad news, which version of XG firmware are you using?

Ian

XG115W - v20.0.3 MR-3 - Home

XG on VM 8 - v21 GA

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0 Erick Jan 11 months ago in reply to rfcat_vk

Hi Rajeev,

Thank you for reaching out to Sophos Community.

In addition to Ian's query, have you found anything on the Logs upon experiencing the issue?

Also, is there any other functionality that isn’t responsive upon experiencing this?

I would also recommend contacting Sophos Support to have this further checked.

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Rajeev Scaria 11 months ago in reply to Erick Jan

Absolutely no logs. I did reach out to Sophos support, they are suggesting reboot, which is really inconvenient during production hours.
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0 Rajeev Scaria 11 months ago in reply to Erick Jan

Absolutely no logs. I did reach out to Sophos support, they are suggesting reboot, which is really inconvenient during production hours.
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0 Erick Jan 11 months ago in reply to Rajeev Scaria

Hi Rajeev,

Would it be possible to share the case ID? I haven’t found any recent cases under your registered Community email.

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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