XG 125w rev.3 Home License Registation Problem

Since you are talking about a home license (but on a hardware device) and have changed the harddrive.

Which serial number are you using when trying to register? You should NOT use the hardware serial of the XG125 but instead use the serial that you got when registering for the home use license.

Yes that is exactly what I am trying to do but for whatever reason it is not accepting the home license. A friend has a SG 450 that is running on a home license which I was present when they set it up from a fresh firmware flash with no issues at all. Hence I know what the process is for getting it up and running using the home license that is provided for free by sophos. But it is not working for whatever the reason is. I even took the XG 125W over to their house the other night to see if using a different Internet connection would help but it hasn't made the slightest difference in trying to get it to register the home license. Both of us have tried to get this up and running for god knows how long now but with no luck unfortunately which has left me with basically an expensive door stop as I can't get this up and running and I can't call Sophos support as it is a home license and not a business. I would love to get this working so I can then start using it and secure my network better plus start learning more.

Hi,

the fix is to apply for a new licence.

Ian

Ok thanks rfcat_vk I will keep my fingers crossed and get a new license key and try it again when I get home again in a few days and report back.

I got a new license and tried it again and I am still getting the same problem where it is not going through.

To me it sounds like the ports are blocked by your ISP? Do you have a hotspot on your phone you could connect through?

Ian

I have a SG450 that I have manged to setup so I don't think it is my ISP blocking the ports. Unless the XG 125w uses different ports.

Hi, were you able to get it installed? I'm thinking about buying a used XG135, but like to find out if you got it working first.

No unfortunately, this is still unresolved, I have tried everything that has been suggested here and have gotten no further with it. I purchased a SG450 which I got flashed with no issue at all and as I don't have a business subscription Sophos won't help me with this issue even though I have explained I have tried to ask here on the community for help and can't get it resolved unfortunately.

Could just be bad luck and wasted money on using the sophos FW but I am looking at having to install Pfsense on it which is not what I wish to have to do.

Cool! Thanks for the quick response. I wanted to suggest installing Pfsense just so you can at least use it. Glad you got another solution 

HI,

did you take the disk drive out and format it using a linux formatter or replace the drive entirely?

Ian

Hi rfcat_vk Yes I have tried both and even tried 2 different drives but it hasn't helped. I have looked all over the internet for answers to how to resolve this issue. I have even tried using a different internet connection not that I see why that would have made a difference when I had no issues at all setting up the SG450.

Hi rfcat_vk Yes I have tried both and even tried 2 different drives but it hasn't helped. I have looked all over the internet for answers to how to resolve this issue. I have even tried using a different internet connection not that I see why that would have made a difference when I had no issues at all setting up the SG450.

Does the bios on the XG only work with UEFI install which is not supported on the SFOS installer.

Ian

Sorry I am a bit confused in what you mean?

The way I have tried to do the home firewall firmware flash is the same way as I did it on my SG450. 

The steps I did was done by downloading the firmware, then writing the image file to the USB using rufus and then tried to flashed it. 

All of this is above as I have explained before but it is very confusing as to why it won't work with the original drive, and when I change the drive it doesn't allow me to register even though I have tried about 3 different serial/ registration numbers.

Just a dumb question, maybe try to follow all these steps in this video on YouTube. At the time of your first post, the video did not exist. He restored all defaults on the BIOS on the XG 135, maybe something to try if you haven't already?

Have you tried defaulting your BIOS settings?

Hello Rod,

I think we have to clarify a bit here: Home licenses does only work with the software image "SFVH", not with a hardware image of SFOS.

The hardware image is coupled to the system hardware serial number, so this would not accept any other license than the correct one for the hardware model you got. Home licenses instead are given out without knowing your "fw model", because this is the way it is meant.

The SSD/HDD drive has a file, where the syste, stores its model, type and serial number, if this is a Sophos piece of hardware. So this may have worked on the old "SG" type of firewall, because this file wasn't in place. On a "new" XGS system, you either have to wipe the drive completely or use a new drive. That's the whole secret.

Hi Philipp 

Thank you for that information. I have tried using both the HW & SW FW files but neither worked I have also tried it using the original drive and 2 different drives. 

I managed to get the FW to flash but it will not accept any of the home registration/ serial numbers which is where this problem is at and hence unfortunately having a non use able firewall.

Yes I have also tried that too. Nothing I seem to do allows me to get past the registration part of the setup.

I still think you are using the wrong image. Could you post the filename of that image, please?

When installing the software version, you will get a firewall model "SFVH", this one will accept a home license for sure. I did this myself and it works.

sorry for the late reply the image file I have tried to use is SW-19.5.3_MR-3-652.iso