Captive Portal

Hi Jayesh,

Thank you for reaching out to Sophos Community.

• Are all users experiencing the said issue?
• How frequently does the issue occur?
• Are the issues specific to certain devices?
• Are they all connected to the same network? Same Firewall Rules,and so on.
• Have you checked the log viewer for any errors or relevant information that may assist us?
• How about the Session Timeout settings?
• Have you tried to use a different browser/Clear Cache?

Hi Jayesh,

Thank you for reaching out to Sophos Community.

• Are all users experiencing the said issue?
• How frequently does the issue occur?
• Are the issues specific to certain devices?
• Are they all connected to the same network? Same Firewall Rules,and so on.
• Have you checked the log viewer for any errors or relevant information that may assist us?
• How about the Session Timeout settings?
• Have you tried to use a different browser/Clear Cache?

Hi Erick,

Thank you for the reply.

1. Some of the users are facing the same issue. 
2. Twice a week mostly, I have configured such a way that every monday users will get a pop-up for the captive portal. 
3. No.
4. Yes all are in the same network and rules are also the same. 
5. Yes checked the log viewer, and nothing was found.
6. Haven't checked
7. Yes tried different browsers as well, but the issue persists.

Regards,
Jayesh Auti

Hi Jayesh,

Due to there being no logs found, I would recommend reaching out to Sophos Support and creating a case to have this thoroughly checked, also kindly share the case ID here for monitoring. Thank you