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Sophos Firewall: v20.0 - PXE-Boot Problems

Hello everyone.
I would like to share my experience regarding PXE boot with you.

I have already solved the problem with thePXE boot on our old XG2300 v19.5 with the help of the forum and Sophos support.
Entered the required options in the DHCP server and created a DNAT rule -> PXE boot works.

Now I wanted to transfer the whole thing manually to our new XGS4500 v20 and encountered the following problem.
All required configuration/options entered via the GUI -> no PXE boot possible! (Error: no offer received)

At some point I deleted all DHCP-Server-Options in the GUI and then re-entered them via the console with exactly the same values
* TFTP_Server_Name(66)
* Bootfile_Name(67)
* Vendor_Class_Identifier(60)

-> restarted DHCP server service -> PXE boot SUCCESSFUL !

So it seems that DHCP options set via the GUI does not work correctly ?!

Maybe this will help someone ?

Best regards
Marco

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Top Replies

emmosophos 6 months ago in reply to Erick Jan +2 suggested

Hello Community, To close the loop in this thread, DEV confirmed the issue is related to NC-117690 with an ETA in v20 MR1. Regards,

Parents

0 emmosophos 7 months ago

Hello Marco,

Thank you for contacting the Sophos Community.

Thank you for sharing with the community how you solved your issue.

I searched under your account for the Case ID but couldn't find it. Would you mind sharing it with me?

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
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0 Marco Tenthoff 7 months ago in reply to emmosophos

Hello Emmanuel,

this was my Case-ID: Unable to get PXE Boot working with an XG Firewall [ ref:_00D301GN6a._5003Z1Hc6kV:ref ]

Regards,

Marco
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0 emmosophos 7 months ago in reply to Marco Tenthoff

Hello Marco,

Thank you! I found the Case ID 0432196

I will reach out internally to check further if there’s a reason why this would be working on v19.5 but not in v20. I will get back to you by the end of the day on Tuesday.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
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0 emmosophos 7 months ago in reply to emmosophos

Hello Marco,

Sorry for the late reply.

The PM mentioned that you might be affected by NC-117690; however, to confirm, a new set of pcaps is needed since the ones shared in the case have expired.

Could you open a new case, reference this community thread and the NC, and share the Case ID with me so that I can expedite it?

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
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0 Marco Tenthoff 7 months ago in reply to emmosophos

Hello Emmanuel.

I have just opened a new support case.
The corresponding case ID is: 07141270

Best regards
Marco
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0 Erick Jan 7 months ago in reply to Marco Tenthoff

Hi Marco,

Thank you for sharing the case ID. I've put a note in the case to refer to this thread and the following NC.

Erick Jan
Community Support Engineer | Sophos Technical Support
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0 emmosophos 6 months ago in reply to Erick Jan

Hello Community,

To close the loop in this thread, DEV confirmed the issue is related to NC-117690 with an ETA in v20 MR1.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 emmosophos 6 months ago in reply to Erick Jan

Hello Community,

To close the loop in this thread, DEV confirmed the issue is related to NC-117690 with an ETA in v20 MR1.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up +2 Vote Down

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