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What is the solution to this error?

INFO Nov 16 22:24:13Z [4147951360]: --requestType = 8 INFO Nov 16 22:24:13Z [4147951360]: --serial = xxxxxxxxINFO Nov 16 22:24:13Z [4147951360]: --fwversion = 19.5.3.652 INFO Nov 16 22:24:13Z [4147951360]: --cert = /content/licensing/lic_csr.pem INFO Nov 16 22:24:13Z [4147951360]: --key = /content/licensing/lic_csr.key INFO Nov 16 22:24:13Z [4147951360]: --token = Token-Id:xxxxxxxINFO Nov 16 22:24:13Z [4147951360]: URL : eu-prod-utm.soa.sophos.com/.../appliance INFO Nov 16 22:24:13Z [4147951360]: licensing_do_applianceupdate : request : { "serialNumber": "xxxxxxxx", "applianceAttributes": [ { "name": "firmwareVersion", "value": "19.5.3.652" } ] } ERROR Nov 16 22:24:13Z [4147951360]: curl_easy_perform(58) failed: Problem with the local SSL certificate ERROR Nov 16 22:24:13Z [4147951360]: licensing_do_applianceupdate() : Problem in contacting Server

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Erick Jan 11 months ago +1

Hi Ridvan, Thank you for reaching out to Sophos Community. Have you tried to use any how-to videos, documentation, Sophos Assistant, or KBA to try to check the issue? Can we verify what process did…

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0 Erick Jan 11 months ago

Hi Ridvan,

Thank you for reaching out to Sophos Community.

Have you tried to use any how-to videos, documentation, Sophos Assistant, or KBA to try to check the issue?

Can we verify what process did you encounter the following error?

Have you tried the following KB Sophos Firewall: License Sync Failed

Also, kindly see this older post, which might assist

Certificate signing failed: Device not found

Problem with license synchronization - Synchronization with server failed (Device not found)

Erick Jan
Community Support Engineer | Sophos Technical Support
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0 Ridvan Cicek 10 months ago in reply to Erick Jan

Also my license directory is empty:

SFVH_SO01_SFOS 19.5.1 MR-1-Build278# ls -lah /content/licensing/
drwxr-xr-x 2 root 0 1.0K Mar 5 21:00 .
drwxr-xr-x 28 root 0 1.0K Mar 5 17:32 ..
SFVH_SO01_SFOS 19.5.1 MR-1-Build278#
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0 Erick Jan 10 months ago in reply to Ridvan Cicek

Hi Ridvan,

Thank you for the additional information. Would you be able to answer our queries to gather more information to assist you?

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Erick Jan 10 months ago in reply to Ridvan Cicek

Hi Ridvan,

Thank you for the additional information. Would you be able to answer our queries to gather more information to assist you?

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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