SASI - Does the SASI engine scan imap/s traffic?

Hi folks, yesterday I received over 20 spam messages, none was identified as spam. My legitimate messages had the XG Spam messages added to the mail message.

In the following screenshots there are a large number of spam messages supposedly received by the XG, in fact majority of them are mail accounts checking for mail updates.

Ian

Deleted two unreadable files. I need to convert them to a readable format.

Added an updated format file.

not spamm with xg message.rtf

Hi Ian,

Thank you for sharing this. I would recommend kindly sending a sample to Sophos Labs to have this looked into the Global Spam Protection.

Hi Ian,

Understood, I'll forward the given information to the case handler. Again, thank you for your understanding.

Hi Erick,

Thank you. I have located the files and will load them shortly.

Ian

I suspect the portal is not working at the moment?

Hi Ian,

This might be a possibilty, let me inquire this to be sure.

Also,, I’ve reached out to the case handler to communicate this with you incase the same issue occur again.

Hi Erick,

Thank you, I received a request from Glen, I have sent him all the messages I included initially.

Ian

Hi Ian,

Upon verification, there seems to be an issue.

From your email. The sample file was attached however this did not reflect to the case, even on my side when I was checking.

Again. We deeply regret your experience and thank you for understanding.

Hi Erick,

there is no SASI entry in any of those files, there used to be.

Ian

Hi Ian,

This is noted. I've also informed the case handler. 

Also, kindly be reminded of the following types of extensions that can be uploaded. 

Hi Erick,

I sent them via email as requested by the case handler.

Ian

I have been working with the L1 and L2 support teams and identified the probable spam messages are caused by MAC mail and are not an XG issue.

I have raised the question in the Apple support community and waiting for a response.

24 hours later, a small number of views, but no suggested answers.

Ian

Hi folks,

one possible solution (about 99%) to the probable spam issue is the apple devices synch'ing. I have 3 apple devices that share various email addresses and I can see belated entries in the logviewer - email tab when I access the messages from one device and then another or delete and the others update.

Ian

Hi folks,

one possible solution (about 99%) to the probable spam issue is the apple devices synch'ing. I have 3 apple devices that share various email addresses and I can see belated entries in the logviewer - email tab when I access the messages from one device and then another or delete and the others update.

Ian