Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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OpenVPN SSL VPN Configuration gives error: Unsported Options "route delay 4"

Simplified Sam

Since Sophos XG is depended on OpenVPN for many clients, we only use it for all:

https://doc.sophos.com/nsg/sophos-firewall/18.5/help/en-us/webhelp/onlinehelp/AdministratorHelp/VPN/RemoteAccessVPN/VPNSophosConnectClient/index.html#import-configuration-and-provisioning-files (Recommended, since no support.)

Since openvpn-connect-3.4.0.3121_signed  or 3.4, i get the error "Unsported Options" and i cant connect.

So i removed after looking at the log, the options "route delay 4", what does it do? Is it important?

I tried to reach out for the support, but you get the classic "not our product, not our problem" answer. Maybe someone can it explain it me, but is this a bug from openvpn or does sophos not support the new configuration rules for newer version?

And is there a permanent fix, which does not get whiped after a update?



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    Latest answer from Support: "Thank you for sharing the details. We have investigated the case internally and we were able to connect to the VPN using Sophos Connect Client. As far as OpenVPN connect client is concerned, unfortunately, we won't be able to provide a fix on this as this is a 3rd party software. Here the request is not even reaching the firewall while we are trying to connect the VPN as we were not able to see any logs while reproducing the error."

    This is just a headache, now i can edit files for each device before installing them. This will be a nightmare if clients like ios or other devices cant handle anymore the old config file format.

  • 0 in reply to Simplified Sam

    Hello,

    Could you please share me the ticket ID in DM? I shall check internally, if any planned of adding parameters in support.

    Mayur Makvana
    Technical Account Manager | Global Customer Experience
    Sophos Support Videos | Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question please use the 'Verify Answer' button.

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