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MFA on web authentication

I am using MFA for certain users, using it in Web Admin Console, SSL VPN and User portal in which there is no way to disable it.

However I would not want to require MFA for web authentication, for example, an unknown user is directed to the web portal to authenticate, is he required to use MFA in this case? is there any way to disable MFA just for the web authentication portal?

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emmosophos over 1 year ago +1 suggested

Hello Guilherme, Adding to what Qoosh has mentioned. The User Portal is different than the Captive Portal, for the Captive Portal there’s no MFA. Regards,

0 Qoosh over 1 year ago

Hi Guilherme,

Thanks for reaching out to the Sophos Community Forum.

May I ask if you are logging in to Sophos Central, or another WebAdmin interface?

It is not currently possible to disable the MFA requirement when logging in to Sophos Central or the Self-Service Portal.

Kushal Lakhan

Team Lead, Global Community Support
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0 Guilherme Silva1 over 1 year ago in reply to Qoosh

Hello!

I need to use MFA for SSL VPN, but Sophos ends up forcing the use in Captive Portal. I would like to disable the use of MFA in captive portal only, for web authentications.
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0 Qoosh over 1 year ago in reply to Guilherme Silva1

Allow me some time to inquire with our team and update you. I've moved this post over to the Sophos Firewall forum in the meantime, in the event other members of the community are able to assist.

Kushal Lakhan

Team Lead, Global Community Support
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0 emmosophos over 1 year ago

Hello Guilherme,

Adding to what Qoosh has mentioned.

The User Portal is different than the Captive Portal, for the Captive Portal there’s no MFA.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
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0 Guilherme Silva1 over 1 year ago in reply to emmosophos

Hello Emmosophos,

So why when activating MFA for a user, he can only authenticate in the captive portal by inserting the MFA code after the password?
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0 Erick Jan over 1 year ago in reply to Guilherme Silva1

Hi Guilherme,

Thank you for reaching out to Sophos Community.

Kindly try the following:

navigate to CONFIGURE>Authetication >Multi-factor authentication and check Multi-Factor authentication settings

If you have enabled a One-time password (OTP) for all the users you have to authenticate all the users with MFA

Select "No OTP, Click on Apply, and check if this resolves the issue.

For reference, Kindly see the following old post

MFA for SSL VPN but not for Captive Portal

Erick Jan
Community Support Engineer | Sophos Technical Support
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