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XG quarantine and alias adresses from AD sync

FMMario over 2 years ago

Users with ALIAS mail adresses don't see any mails in quarantine for ALIAS adresses.

How to add proxyAddresses to sync ALIAS?

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Vivek Jagad over 2 years ago +1

Hello FMMario , Thank you for reaching out to the community, you can go to the AD user’s properties >> attribute editor tab >> proxyAddresses. You can then add the alias email addresses there for that…

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0 Vivek Jagad over 2 years ago

Hello FMMario ,

Thank you for reaching out to the community, you can go to the AD user’s properties >> attribute editor tab >> proxyAddresses. You can then add the alias email addresses there for that user. The aliases will have a lower case ‘smtp:’ the primary would have a higher case ‘SMTP:’ for example:

SMTP:primaryemail@domain.com

smtp:aliasemail1@domain.com

Thanks & Regards,
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Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 FMMario over 2 years ago in reply to Vivek Jagad

Hello Vivek Jagad the alias in AD are available, but if some mail is send to that alias, there is no quarantine digest and also no quarantine entry in user portal from that user. So there is no match between user and alias mail address.
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0 Vivek Jagad over 2 years ago in reply to FMMario

Can you verify the Quarantine settings ?

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
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0 Vivek Jagad over 2 years ago in reply to FMMario

Can you verify the Quarantine settings ?

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
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0 FMMario over 2 years ago in reply to Vivek Jagad

Settings are right, editing mail will be overwritten on userlogon event with AD information.
Quarantine digest for primary email is working, only user alias are not working.
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