Cannot register with Sophos Central


after I changed port type from dhcp (using firewall behind ips router) to pppoe (using fw to establish connection). I cannot register with Sophos Central using email and OTP or enable Red service.  Internet works but quite slow (will open another thread for this)

I have Sophos account, and that firewall was allready added and deleted from portal because after pppoe and public ip change it cannot communicate with Sophos Central

Please help.


Edited TAGs
[edited by: emmosophos at 11:36 PM (GMT -7) on 2 Aug 2022]

Top Replies

  • Hello ,

    Thank you for reaching out to the community, you can follow the following steps via CLI Menu > Press 5 for the device management > Press 3 for advance shell: 

    >  To find out the status…

Parents Reply
  • Hi Carlo 

    I am able register Sophos firewall with the OTP option with the link shared by Vivek Jagad

    Please give full access to the internet for your System  by creating a firewall rule for your PC or laptop and keep the rule on TOP and check by different browsers by clearing the cache and history 

    Thanks and Regards

    "Sophos Partner: Infrassist Technologies Pvt Ltd".

    If a post solves your question please use the 'Verify Answer' button.