Cannot register with Sophos Central

Hi,

after I changed port type from dhcp (using firewall behind ips router) to pppoe (using fw to establish connection). I cannot register with Sophos Central using email and OTP or enable Red service.  Internet works but quite slow (will open another thread for this)

I have Sophos account, and that firewall was allready added and deleted from portal because after pppoe and public ip change it cannot communicate with Sophos Central

Please help.

Carlo



Edited TAGs
[edited by: emmosophos at 11:36 PM (GMT -7) on 2 Aug 2022]

Top Replies

  • Hello ,

    Thank you for reaching out to the community, you can follow the following steps via CLI Menu > Press 5 for the device management > Press 3 for advance shell: 

    >  To find out the status…

Parents Reply
  • Thanks, output from console and screenshot. The problem is still there.

    XGS2100_RL01_SFOS 19.0.0 GA-Build317# central-register --status
    This SFOS instance is currently not registered with Sophos Central
    XGS2100_RL01_SFOS 19.0.0 GA-Build317# central-register --unregister
    Use of uninitialized value in concatenation (.) or string at /usr/bin/central-register line 279.
    Use of uninitialized value in concatenation (.) or string at /usr/bin/central-register line 279.
    Use of uninitialized value in concatenation (.) or string at /usr/bin/central-register line 280.
    {"cloud_company_name":"","cloud_token":"","result":"SUCCESS","cloud_hb_availability":0}
    XGS2100_RL01_SFOS 19.0.0 GA-Build317#
    

    When using OTP

Children
  • Hi Carlo 

    I am able register Sophos firewall with the OTP option with the link shared by Vivek Jagad

    Please give full access to the internet for your System  by creating a firewall rule for your PC or laptop and keep the rule on TOP and check by different browsers by clearing the cache and history 

    Thanks and Regards

    "Sophos Partner: Infrassist Technologies Pvt Ltd".

    If a post solves your question please use the 'Verify Answer' button.

  • I was also able to register. I have two, both connected . Now it's only one. After resetting configuration on fw1 i can't connect to Sophos Central. Also after setting to factory port2 doest not get hdcp adress so I can't use wizzard to register during initial setup.