Cannot register with Sophos Central

Hello Carlo,

Thank you for reaching out to the community, you can follow the following steps via CLI Menu > Press 5 for the device management > Press 3 for advance shell: 

>  To find out the status: central-register --status  
>  To de-register: central-register --unregister

And then try to re-register the appliance with the Sophos Central with the following KBA - https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp/AdministratorHelp/SophosCentral/HowToArticles/CentralRegisterOTP/index.html

Thanks, output from console and screenshot. The problem is still there.

XGS2100_RL01_SFOS 19.0.0 GA-Build317# central-register --status
This SFOS instance is currently not registered with Sophos Central
XGS2100_RL01_SFOS 19.0.0 GA-Build317# central-register --unregister
Use of uninitialized value in concatenation (.) or string at /usr/bin/central-register line 279.
Use of uninitialized value in concatenation (.) or string at /usr/bin/central-register line 279.
Use of uninitialized value in concatenation (.) or string at /usr/bin/central-register line 280.
{"cloud_company_name":"","cloud_token":"","result":"SUCCESS","cloud_hb_availability":0}
XGS2100_RL01_SFOS 19.0.0 GA-Build317#

When using OTP

Thanks, output from console and screenshot. The problem is still there.

XGS2100_RL01_SFOS 19.0.0 GA-Build317# central-register --status
This SFOS instance is currently not registered with Sophos Central
XGS2100_RL01_SFOS 19.0.0 GA-Build317# central-register --unregister
Use of uninitialized value in concatenation (.) or string at /usr/bin/central-register line 279.
Use of uninitialized value in concatenation (.) or string at /usr/bin/central-register line 279.
Use of uninitialized value in concatenation (.) or string at /usr/bin/central-register line 280.
{"cloud_company_name":"","cloud_token":"","result":"SUCCESS","cloud_hb_availability":0}
XGS2100_RL01_SFOS 19.0.0 GA-Build317#

When using OTP

Hi Carlo 

I am able register Sophos firewall with the OTP option with the link shared by Vivek Jagad

Please give full access to the internet for your System  by creating a firewall rule for your PC or laptop and keep the rule on TOP and check by different browsers by clearing the cache and history 

Thanks and Regards

I was also able to register. I have two, both connected . Now it's only one. After resetting configuration on fw1 i can't connect to Sophos Central. Also after setting to factory port2 doest not get hdcp adress so I can't use wizzard to register during initial setup.