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Firewall lost connection to Sophos Central: all HA Aux nodes reporting this alert

LHerzog over 2 years ago

Today our Central-managed XG and XGS Clusters are reporting this issue.

18.0 MR6, 18.5 MR2 and MR3

Latest wave of alerts:

4:19-4:25 PM CEST

The nodes reported are all the Auxiliary HA nodes.

This applies to different locations accross germany, different ISP and different WAN link technologies.

Can you please provide information about this issue?

If it was not something scripted by Sophos, it should be an issue in your Central cloud...

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Vivek Jagad over 2 years ago +1

Hi LHerzog Thank you for your query, this may appear due to connection interruption between central and firewall, possibly due to packet loss or unstable gateway, etc. You may check centralmanagement.log…

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0 Vivek Jagad over 2 years ago

Hi LHerzog

Thank you for your query, this may appear due to connection interruption between central and firewall, possibly due to packet loss or unstable gateway, etc.

You may check centralmanagement.log from your firewall to validate more on this. Please check out the following document for Log file details.
https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp/AdministratorHelp/Logs/LogFileDetails/index.html

You may also refer to the Sophos Central Status check for any such outage in the central services:
https://centralstatus.sophos.com/#!/

Thanks & Regards,
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Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 LHerzog over 2 years ago in reply to Vivek Jagad

Hi,

this would be if there were nation-wide WAN issues in Germany. I've not heard of such.
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0 Vivek Jagad over 2 years ago in reply to LHerzog

Interesting, did you check the status on the central: https://centralstatus.sophos.com/#!/
For that particular day when that happened ?

Thanks & Regards,
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Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 LHerzog over 2 years ago in reply to Vivek Jagad

yes, there was nothing listed on the status page

why should it only happen to the aux nodes of a cluster? that does not make sense to me
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0 Vivek Jagad over 2 years ago in reply to LHerzog

Hmm, interesting, are the aux nodes configured as [HA A-P]passive or [HA A-A] active ?

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 Vivek Jagad over 2 years ago in reply to LHerzog

Hmm, interesting, are the aux nodes configured as [HA A-P]passive or [HA A-A] active ?

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 LHerzog over 2 years ago in reply to Vivek Jagad

it's active passive.
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0 Vivek Jagad over 2 years ago in reply to LHerzog

Under one the passive appliance, can you check the /log/centralmanagement.log for that date, if the logs are not rotated yet ?

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 LHerzog over 2 years ago in reply to Vivek Jagad

I checked them today and both rotated May 13th out on our appliances.
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0 Vivek Jagad over 2 years ago in reply to LHerzog

Dang! I guess we will have to wait if the issue occurs again...

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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