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When I try to download Unreal Engine 5 through Epic Games it gets frozen at 21%

Whenever I try to download Unreal Engine 5 through the Epic Games launcher it gets stuck at 21% saying there is a network error. I am currently on Epic Games support but I'm 90% sure this is something with our firewall. Any help would be greatly appreciated.

~Thanks, Yasha



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  • I suspect that the download is broken into multiple chunks that get downloaded separately.  There are many ways this can be done, one of which is called a Range Request.  The XG does not support range request because they are partial file downloads that cannot be virus scanned.  In the activity log for web filter are there any status code 416?

    If this still occurring the Exception listed should resolve it.

    I would be curious if the setting here would also fix it.  Please let us know if it does.


    forums.unrealengine.com/.../380608

Reply
  • I suspect that the download is broken into multiple chunks that get downloaded separately.  There are many ways this can be done, one of which is called a Range Request.  The XG does not support range request because they are partial file downloads that cannot be virus scanned.  In the activity log for web filter are there any status code 416?

    If this still occurring the Exception listed should resolve it.

    I would be curious if the setting here would also fix it.  Please let us know if it does.


    forums.unrealengine.com/.../380608

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