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When I try to download Unreal Engine 5 through Epic Games it gets frozen at 21%

Whenever I try to download Unreal Engine 5 through the Epic Games launcher it gets stuck at 21% saying there is a network error. I am currently on Epic Games support but I'm 90% sure this is something with our firewall. Any help would be greatly appreciated.

~Thanks, Yasha



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  • Hello

    Epic Games does not like SSL Inspection or Web Proxy.

    If DPI Engine and SSL Inspection is in use. Please exclude the domains for EpicGames and UnrealEngine from the Exclusion List.

    Web -> Exceptions -> Add exception -> Give it a Name = Manual_List

    Add the RegEx Entry with exact syntax:

    ^([A-Za-z0-9.-]*\.)?unrealengine\.com/?

    ^([A-Za-z0-9.-]*\.)?epicgames\.com/?

    Skip the selected checks or actions:

    HTTPS decryption
    HTTPS certificate validation
    Malware and content scanning
    Zero-day protection
    Policy checks

    Enable the Rule and Restart EpicGames Launcher - Now it should work. 

    Best regards

    Sig.

Reply
  • Hello

    Epic Games does not like SSL Inspection or Web Proxy.

    If DPI Engine and SSL Inspection is in use. Please exclude the domains for EpicGames and UnrealEngine from the Exclusion List.

    Web -> Exceptions -> Add exception -> Give it a Name = Manual_List

    Add the RegEx Entry with exact syntax:

    ^([A-Za-z0-9.-]*\.)?unrealengine\.com/?

    ^([A-Za-z0-9.-]*\.)?epicgames\.com/?

    Skip the selected checks or actions:

    HTTPS decryption
    HTTPS certificate validation
    Malware and content scanning
    Zero-day protection
    Policy checks

    Enable the Rule and Restart EpicGames Launcher - Now it should work. 

    Best regards

    Sig.

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