Sophos Connect is not working in Windows 11

Hi Balaji Elumalai: Thank you for reaching out to the Sophos community team. Unfortunately, Windows 11 is not yet listed in the supported OS platform of Sophos connect client 2.x and due to that it may give certain challenges when you are using it with an unsupported OS platform.

Please find the below reference URL to get information of Sophos Connect client: Compatibility with platforms:

Sophos Connect client: Compatibility with platforms



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Dear Sophos,

you say that the Sophos Connect is not supported by Windows 11 in the mean time that VPN client is in EOL and the word is migrating to Windosw11?

https://support.sophos.com/support/s/article/KB-000043484?language=en_US#:~:text=The%20EoL%20of%20the%20old,migrate%20as%20soon%20as%20possible.

How sophos support his customer with Windows 11?

Thank you

There is no official WIn11 announcement yet. But it seems to work fine. In your case, try to reinstall Sophos Connect. 

Actually, I am not able to uninstall Sophos connect because of "strongSwan IPsec Service", whenever I initiate the uninstall wizard, it got stuck for some time, then rolls back the process.

ahaha, I wan't to see you when you sell new Sophos Products and you mention your opinion: seems to work fine!!

I am not selling products on basis of non supported features. 
The statement is: There is no official support but it seems to work fine on most installations. 
You can take this as it is. BTW: ZTNA is supported by Win11, as far as i know. 

We have the sam issue.
Clean Win11 installation. Sophos Connect deployed by Intune.

Service is stopping instantly.

Switched to the old VPN client.

Hi, Schukaroi I would suggest opening a support investigation case with a TSR file, error snapshot, system event viewer logs (if generating any logs) and XG side required log file to drive it further and to conclude it.

Vishal_R said:

Windows 11 is not yet listed in the supported OS platform of Sophos connect client 2.x

I can't believe that! One of the Sophos Forums Staff wrote in an other tread here, that there is a "sprint" in development for the new SC client. Seems to become a marathon.

Hi LHerzog: This was discussed with the Product/Dev team Internally and as per the update from them, There is no behavioral change with Windows 10 and Windows 11. Both were supported by SCC 2.1 and will be supported by SCC 2.2 - but if it is not working with any customer then that can be investigated further with support case with required logs.

Sprint is a word in software development. en.wikipedia.org/.../Scrum_(software_development)

Hello,

When does the status go to "Service Unavailable"? At what point does the service goes to this state? Does it happen after the VPN connection is enabled and you enter the username and password? Are using password with some special characters? If special characters are being used please try changing your password. Please send me a direct email and attach the TSR from the failing Windows machine. If it is not possible to generate a TSR due to this error, then from the install folder "c:\program file (x86)\sophos\connect" collect all the *.log and *.log.old and any .dmp files and zip them and send them to me in an email.

Regards,

Ramesh

Hello,

When does the status go to "Service Unavailable"? At what point does the service goes to this state? Does it happen after the VPN connection is enabled and you enter the username and password? Are using password with some special characters? If special characters are being used please try changing your password. Please send me a direct email and attach the TSR from the failing Windows machine. If it is not possible to generate a TSR due to this error, then from the install folder "c:\program file (x86)\sophos\connect" collect all the *.log and *.log.old and any .dmp files and zip them and send them to me in an email.

Regards,

Ramesh