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Getting script error when trying to connect to SSL Remote through Sophos Connect

I've installed Sophos Connect and double clicked a ,pro file I've created, and I'm getting the following error when I try to connect:

And the connection sits at:

Any help would really be appreciated!

Thanks

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Top Replies

Sophos User5270 over 2 years ago +3 suggested

The error occurs when the user wants to authorize via .pro file and has no rights for the VPN at all. Please check your rights for SSL VPN on the firewall.

0 Vishal_R over 2 years ago

Hi Gavin Steiner1 : For "Failed to load connection" can you please validate the below steps:

docs.sophos.com/.../ConnectionInfo.html

Regards,

Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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0 AEX over 2 years ago in reply to Vishal_R

I get the same error. how to solve this problem?
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0 andyhaigh over 2 years ago

Does anyone have any further feedback on this?

We have had this happen on about 3 Windows 10 machines so far, no idea of the cause.

Work around was to install the old SSL VPN software and connect.

We have a case open but nothing yet from support.

Andy
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0 Brian Straka over 2 years ago in reply to andyhaigh

I am also having this issue on a few Win 10 machines. Anybody know what is happening here?
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0 Brian Straka over 2 years ago in reply to Vishal_R

I don't believe this is the issue. We are able to see the service running.
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0 Jason Lohrenz over 2 years ago in reply to Vishal_R

I'm getting this similar error on a few of my windows clients as well. Any updates?
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0 benny4982 over 2 years ago in reply to andyhaigh

We also having this issue on some Windows 10 machines
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0 Sophos User5270 over 2 years ago

The error occurs when the user wants to authorize via .pro file and has no rights for the VPN at all. Please check your rights for SSL VPN on the firewall.
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0 NetGuy over 2 years ago

I have also seen this issue when the user did not have an email address in their user profile in the XG.
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0 LHerzog over 2 years ago in reply to NetGuy

I've setup a test environment with a VM Firewall 18.5.2 with local users to test certificate changes and connect client scenarios.

When connecting to the imported .pro file, I get the same issues as described here.

file:///C:/Program%20Files%20(x86)/Sophos/Connect/GUI/js/connections.js

In logviewer it is clear that the user can successfully login

The user has access to the SSP profile

The test user can log on to the userportal and can see and download vpn config.exe

How can I debug that error? The SC logs are absolutely no help.

2022-02-10 06:47:22PM [24932] dbg Provisioning connection from gateway: vpn.fqdn.lan
2022-02-10 06:47:34PM [24932] err Failed to download the configuration from vpn.fqdn.lan
2022-02-10 06:47:34PM [24932] dbg Sending notification: Failed to load connection

I'm using self generated Certificates on the Firewall for Userportal and SSL VPN and have imported the Firewall CA into the machine store of Windows.

Wireshark shows successful TLS negotiation between client and firewall.

in the auth log of firewall i see "connected through clientless access" and the user has no clientless ssl vpn policy. I think I have never configured that before.

any idea?
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