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Sophos XG Firewall Reports are empty

Muhammad Naeem

Dear All,

Please find attached picture which does not show current internet usage reports, when i click on reports it shows everything is empty. i faced this issue and i restart the firewall and issue resolved but after few days now i am facing same reports issue. I can not see Sophos reports of March 2020. 

Please guide me how can i resolve this issue. 

 

 



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  • 0

    Could be the report partition is > 80% full, try manually purging old data - that's under Reports > Reports settings > Manual Purge. It normally takes till the next day for the reporting to recover. There's a Knowledgebase article about this if I recall correctly.

     

    Regards

  • 0 in reply to carbon15

    Hi,

    Some parts of my reports are empty today and the report partition is at 10%, so that might not be the answer.

    Ian

    Update:- now checking the online GUI reports and everything is empty. So something broke it and I have not made any changes the XG configuration today.

    Ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 EAP

    If a post solves your question please use the 'Verify Answer' button.

Reply
  • 0 in reply to carbon15

    Hi,

    Some parts of my reports are empty today and the report partition is at 10%, so that might not be the answer.

    Ian

    Update:- now checking the online GUI reports and everything is empty. So something broke it and I have not made any changes the XG configuration today.

    Ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 EAP

    If a post solves your question please use the 'Verify Answer' button.

Children
  • 0 in reply to rfcat_vk

    Hi,

    Here is a lovely graph of disk usage for the last 48 hrs.

    So, the summary would indicate a bug somewhere in the software writing data to the reports database?

    Ian

     

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 EAP

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    Looks like a restart is required so that the data will be published in my daily reports.

    Not good.

    Ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 EAP

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    Hi folks,

    the graphs of my external connection after the restart, which as far as a I can see re-enforces the previous reports about XG accuracy.

     

    The first graph is a failure for a 50/20mb/s link.

    The second graph is fantastic for a 50/20mb/s link.

    Ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 EAP

    If a post solves your question please use the 'Verify Answer' button.

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