Sophos XG Firewall Reports are empty

Muhammad,

you have 2 options:

• rebuild the reporting DB via console: option 5 > 4
• open a ticket with the Support

Dear can you please tell me how can rebuild Sophos reporting DB, please guide me with steps or share some screenshot. 

Connect to XG console and choose option 5 and then option 4.

Regards

Could be the report partition is > 80% full, try manually purging old data - that's under Reports > Reports settings > Manual Purge. It normally takes till the next day for the reporting to recover. There's a Knowledgebase article about this if I recall correctly.

Regards

Hi,

Some parts of my reports are empty today and the report partition is at 10%, so that might not be the answer.

Ian

Update:- now checking the online GUI reports and everything is empty. So something broke it and I have not made any changes the XG configuration today.

Ian

Hi,

Here is a lovely graph of disk usage for the last 48 hrs.

So, the summary would indicate a bug somewhere in the software writing data to the reports database?

Ian

Looks like a restart is required so that the data will be published in my daily reports.

Not good.

Ian

Hi folks,

the graphs of my external connection after the restart, which as far as a I can see re-enforces the previous reports about XG accuracy.

The first graph is a failure for a 50/20mb/s link.

The second graph is fantastic for a 50/20mb/s link.

Ian