Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Problem with many User on V18

TimFranken

Today I had to realize that the V18 still has problems with the SSL-VPN access and several users.

Due to the current situation, home office has been prescribed in our company and so today almost 30 people had to work via SSL-VPN. But this seems to be too much for the V18. From about 20 users the V18 simply restarts without notice.

I watched the whole thing 3-4 times within an hour and had to reboot to V17.5. There the problem does not exist.

We have an XG330 Rev.2 so the Hardware is not the Problem.



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  • +2

    Hi Community,

    This issue has been fixed in v18.0MR1 which is supposed to be released in mid April.

    For paid licensed users, please open a support case.

    The ID this issue is being tracked under is: NC-56732

    Thanks!

    KingChris
    Community Support | Sophos Support
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  • 0 in reply to KingChris

    Hello KingChris,

    could you please explain to me how is it possible that your support announced to  that there is a problem with the HW appliance and you write us that it is a known problem and that it will be removed in mid-April in MR1?
    How is it possible?!? Could you please explain this to me? You know that it is a known problem, including the number of the error under which the problem is internally solved and your colleague  does not know about it, really?!?

    So far, the quality of your support has surpassed everything I have experienced in my professional life.

    Regards

    alda

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  • 0 in reply to KingChris

    Hello KingChris,

    could you please explain to me how is it possible that your support announced to  that there is a problem with the HW appliance and you write us that it is a known problem and that it will be removed in mid-April in MR1?
    How is it possible?!? Could you please explain this to me? You know that it is a known problem, including the number of the error under which the problem is internally solved and your colleague  does not know about it, really?!?

    So far, the quality of your support has surpassed everything I have experienced in my professional life.

    Regards

    alda

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