Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Rebooting Randomly

Ahmet Narin

Hello,

I use XG230 firewall. But i have problem for one week. Firewall is rebooting by itself randomly. It's updated for software.

I see some logs and sharing here. https://www.sendgb.com/Bgstyhj4Ew9

Please help. We could not find solution with local provider.

Thanks.



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    Hi  

    The provided URL reports error as "File(s) not found, maybe it have been destroyed"

    Could you please share your observation for the reported issue?

    Did you notice any spike in CPU usage or High Traffic generated from LAN?

    You may use the article to verify the system graphs - https://community.sophos.com/kb/en-us/123186

    Please disable SSH access for the WAN zone.

    Please check the system and admin events from the log viewer for suspicious activity.

    fsck-on-nextboot from Sophos XG SSH CLI console

    Check the file system integrity of all the partitions. Turning ON this option forcefully checks the file system integrity on the next device reboot. By default, check is OFF but whenever device goes in failsafe due to following reasons, this check is automatically turned ON: • Unable to start Config/Report/Signature Database • Unable to Apply migration • Unable to find the deployment mode fsck-on-nextboot[ off | on | show ] Once the check is turned ON, on the boot, all the partitions will be checked. The check will be turned OFF again on the next boot. 

    Regards,

    Keyur
    Community Support Engineer | Sophos Support
    Sophos Support Videos | Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

Reply
  • 0

    Hi  

    The provided URL reports error as "File(s) not found, maybe it have been destroyed"

    Could you please share your observation for the reported issue?

    Did you notice any spike in CPU usage or High Traffic generated from LAN?

    You may use the article to verify the system graphs - https://community.sophos.com/kb/en-us/123186

    Please disable SSH access for the WAN zone.

    Please check the system and admin events from the log viewer for suspicious activity.

    fsck-on-nextboot from Sophos XG SSH CLI console

    Check the file system integrity of all the partitions. Turning ON this option forcefully checks the file system integrity on the next device reboot. By default, check is OFF but whenever device goes in failsafe due to following reasons, this check is automatically turned ON: • Unable to start Config/Report/Signature Database • Unable to Apply migration • Unable to find the deployment mode fsck-on-nextboot[ off | on | show ] Once the check is turned ON, on the boot, all the partitions will be checked. The check will be turned OFF again on the next boot. 

    Regards,

    Keyur
    Community Support Engineer | Sophos Support
    Sophos Support Videos | Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

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