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CAA for MAC

vijey sr over 4 years ago

Dears,

I followed exactly the same steps mentioned in the link.

https://community.sophos.com/kb/en-us/123014#Step%201:%20Download%20the%20General%20Authentication%20Client

But I am unable to connect and below is the log i could get from the terminal.

2020-03-02 22:52:48.557 Client Authentication Agent[1334:50250] trying to connect...

2020-03-02 22:52:48.557 Client Authentication Agent[1334:50250] Client disconnected

2020-03-02 22:53:08.561 Client Authentication Agent[1334:50250] socket disconnected with error: Error Domain=AsyncSocketErrorDomain Code=2 "Attempt to connect to host timed out" UserInfo={NSLocalizedDescription=Attempt to connect to host timed out}

Please let me know if we need to perform any additional steps.

Thanks,

Vijey

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0 lferrara over 4 years ago

Vijey,

Which version of OSX are you running?

Take note that with the latest Mac OS release,

CAA does not work. You need to open a ticket with the support and they will provide the fix.

Regards
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0 vijey sr over 4 years ago in reply to lferrara

Thanks, Iferrara for your response.

Mine is macOS Catalina 10.15.3.

I also went through the link "Compatibility CAA - MAC Catalina -Bug(https://community.sophos.com/products/xg-firewall/sfos-eap/sfos-v18-early-access-program/f/feedback-and-issues/115757/compatibility-caa---mac-catalina---bug#pi2151=1)". And followed the steps mentioned, like manually moving the .der file to the shared folder and downloading the new APP, but still, its doesn't work for me.

Please help.

Thanks,

Vijey
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+1 lferrara over 4 years ago in reply to vijey sr

Correct! This is a bug and for the fix you need to wait next MR or open a ticket with support.

Regards
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0 vijey sr over 4 years ago in reply to lferrara

Thanks a lot.

When is the next MR planned?

Regards,

Vj
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0 lferrara over 4 years ago in reply to vijey sr

No eta yet!
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0 Keyur over 4 years ago in reply to vijey sr

Hi vijey sr

Could you please share the screenshot of the error message? It would help us to assist you better.

Regards,

Keyur
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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0 vijey sr over 4 years ago in reply to Keyur

Hi Keyur,

I am not able to move the .der file to the shared folder.

Thanks,

Vijey
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0 Keyur over 4 years ago in reply to vijey sr

Hi vijey sr

Could you please try to perform this by opening 2 Finder windows?

Regards,

Keyur
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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0 vijey sr over 4 years ago in reply to Keyur

I tried and manually pasted but it didnt help.

Thanks,

Vj
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0 lferrara over 4 years ago in reply to Keyur

Keyur, it is a known bug. Fixed in v18 MR1 or getting the package from support by opening a ticket.

In my opinion the fix should be published here and made available to everyone.

Regards
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