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Log Viewer issue

John Henry Vindas Carballo over 4 years ago

Hello,

I have a XG85 running for a small office.

I decide to check some logs but for my surprise the only thing I can see in the IPS/Admin/Web Filter, etc is this:

Im running the latest firmware.

I can see the packets on the firewall tab but from time to time, I got those square brackets in between the packets.

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0 rfcat_vk over 4 years ago

Hi John,

I assume you mean v17.5.9, not v18 GA?

Ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v20.0.2 MR-2

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0 John Henry Vindas Carballo over 4 years ago in reply to rfcat_vk

Hello rfcat_vk,

Yes, I forgot we now have the v18 :D

I'm running 17.5.9 MR9.
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0 KingChris over 4 years ago in reply to John Henry Vindas Carballo

Hello John Henry Vindas Carballo

Are you running any "adware" blocking software or any other BHOs in your browser?

Can you try another browser or try in incognito mode to see if it does it again?

Also are you using another language to view the log in the XG?

Thanks!

KingChris
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0 John Henry Vindas Carballo over 4 years ago in reply to KingChris

Hello KingChris,

I am running some "adware" blocking on firefox but this issue still happening if I use Microsoft Edge or Chrome without add-ons.

I'm using english as the language to view the GUI.
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0 KingChris over 4 years ago in reply to John Henry Vindas Carballo

Hello John Henry Vindas Carballo

Thanks for the response.

Are you connecting to the WAN interface or the LAN interface or via Wireless?

Also could you try to clear your web cache or alternatively try another machine?

You could try and stop the IPS service temporarily to see if this resolves your problem. If it does, then its possible that your device is under sized for the network its in.

The XG85 is good for a maximum of 5-10 devices depending on features enabled. This includes users and end peripherals that reach out to the internet or across zones.

Thanks!

KingChris
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0 KingChris over 4 years ago in reply to John Henry Vindas Carballo

Hello John Henry Vindas Carballo

Thanks for the response.

Are you connecting to the WAN interface or the LAN interface or via Wireless?

Also could you try to clear your web cache or alternatively try another machine?

You could try and stop the IPS service temporarily to see if this resolves your problem. If it does, then its possible that your device is under sized for the network its in.

The XG85 is good for a maximum of 5-10 devices depending on features enabled. This includes users and end peripherals that reach out to the internet or across zones.

Thanks!

KingChris
Community Support | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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