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AP55C Recovery

Hello,

I have seen previous old discussions about recovery of AP55 and the recovery tool available up to AP50. I have currently got 2 WiFi APs on the network, an AP55 which I successfully recovered using these forum instructions when I bought it, and an AP30 which is working ok but just on 2.4GHz and is actually the bottleneck for the network.

I have bought an AP55C which I have managed to brick as the network switch it was connected to did a reboot at the same time it was trying to do a firmware update.

Is there a recovery tool available for the AP55C so I can recover this?

Thanks

Ian

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0 Keyur over 4 years ago

Hi there,

Unfortunately, there is no recovery tool for AP55C - https://community.sophos.com/kb/en-us/118843

I would recommend you to contact technical support and raise a support request to get further assistance.

Regards,

Keyur
Community Support Engineer | Sophos Support
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0 IanR999 over 4 years ago in reply to Keyur

Hello Keyur,

Unfortunately as a home user I can’t raise a support request.

The best i can do is post on here!
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0 rfcat_vk over 4 years ago in reply to IanR999

Hi Ian,

depending on the age of the AP55C, you could request an rMA from the delaer.

Ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v20.0.2 MR-2

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0 LuCar Toni over 4 years ago in reply to IanR999

Start a Sophos Central Trial and test to register it there for firmware updates.

https://central.sophos.com/manage/login

Afterwards delete it and try to register the AP in XG.

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0 IanR999 over 4 years ago in reply to LuCar Toni

But you need to be able to register it somewhere to be able to use sophos central.

Its not doing the correct flashing lights!!
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0 LuCar Toni over 4 years ago in reply to IanR999

If the AP is not able to get any IP at all, so stuck in somehow Boot loop and not doing anything, seems like the AP is bricked without a way to recover.

Where did you buy this AP ?

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0 LuCar Toni over 4 years ago in reply to IanR999

If the AP is not able to get any IP at all, so stuck in somehow Boot loop and not doing anything, seems like the AP is bricked without a way to recover.

Where did you buy this AP ?

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