XG log ATP emails not being sent

Hi Andy Howard1 

I would request you to refer to the article- https://community.sophos.com/kb/en-us/131850

Yes, thank you, I've read it several times prior to posting, and as I said, our XG is mailing fine but the ATP logs that should be auto sent are not being sent.

Hi Andy Howard1 

Are you getting any ATP alerts on the control center?

Email notifications for Advanced Threat Protection alert or drop actions

https://community.sophos.com/kb/en-us/123176

https://community.sophos.com/kb/en-us/122814

The given article will help you verify the details further.

Hi there,

Yes we are getting the alerts in the log and on the dashboard. But we are not getting the emails sent out. 

Hi Andy Howard1 

Are you getting other email notification alerts for module?

Hi 

Thank you for trying to help me -- apologies I have been away for a few days.

I called Sophos support this morning (case ref 9663489) who have informed me that the feature is NOT available and that we have to raise a feature request!

Really?

?

Andy

Hi 

Thank you for trying to help me -- apologies I have been away for a few days.

I called Sophos support this morning (case ref 9663489) who have informed me that the feature is NOT available and that we have to raise a feature request!

Really?

?

Andy

Andy,

the feature is avaible on v18, which is in beta.

See the screenshot

Hi

Thank you for the head's up. It's a pity they've been telling us since at least April 2019 that it is already built in. I'm not going to risk a production firewall on a Beta O/S though.

The KB is wrong.

Up to 17.x, notifications are very limited to VPN up/down and red tunnels.

Regards

Hi  and Andy Howard1 

We will check the KB article and apply the correction if required.

But I got the notification of ATP at 17.5.9!