Authentication service restarting constantly

Hello Carlos Cesario 

Sorry to hear you are having this problem.

Can you go to the advance console, option 3 and then option 5 when you login via SSH.  Once there, please run command: grep -i 'segfault' /log/syslog.log*

Post the output here.  If there are any segfaults related to access_server, then you are affected by a known issue that a patch is available for.  If you do not have segfaults then we will need your configuration of STAS on the XG.

Thanks!

Hello Carlos Cesario 

Sorry to hear you are having this problem.

Can you go to the advance console, option 3 and then option 5 when you login via SSH.  Once there, please run command: grep -i 'segfault' /log/syslog.log*

Post the output here.  If there are any segfaults related to access_server, then you are affected by a known issue that a patch is available for.  If you do not have segfaults then we will need your configuration of STAS on the XG.

Thanks!

Hello KingChris thanks by reply.

It seems there are a lot off segfaults, look it

XG210_WP03_SFOS 17.5.9 MR-9# grep -i 'segfault' /log/syslog.log*
Jan 27 10:33:11 (none) user.info kernel: [151852.585340] access_server[24717]: segfault at 4b4 ip 0000000008079eaa sp 00000000ffdb6bb0 error 4 in access_server[8048000+10b000]
Jan 27 10:42:06 (none) user.info kernel: [152387.889329] access_server[19983]: segfault at 4b4 ip 0000000008079eaa sp 00000000ff823d90 error 4 in access_server[8048000+10b000]
Jan 27 12:42:19 (none) user.info kernel: [159607.028356] access_server[25134]: segfault at 4b4 ip 0000000008079eaa sp 00000000ff8b63d0 error 4 in access_server[8048000+10b000]
Jan 27 12:43:32 (none) user.info kernel: [159680.685352] access_server[28902]: segfault at 4b4 ip 0000000008079eaa sp 00000000ffa90360 error 4 in access_server[8048000+10b000]
Jan 27 13:01:59 (none) user.info kernel: [160788.190918] access_server[30135]: segfault at 4b4 ip 0000000008079eaa sp 00000000ff994b10 error 4 in access_server[8048000+10b000]
Jan 27 15:11:52 (none) user.info kernel: [168589.103226] access_server[8672]: segfault at 4b4 ip 0000000008079eaa sp 00000000ffd66e30 error 4 in access_server[8048000+10b000]
Jan 27 15:16:47 (none) user.info kernel: [168883.436625] access_server[3246]: segfault at 4b4 ip 0000000008079eaa sp 00000000ffbf1120 error 4 in access_server[8048000+10b000]
Jan 27 15:51:15 (none) user.info kernel: [170953.577103] access_server[6518]: segfault at 4b4 ip 0000000008079eaa sp 00000000ffd75110 error 4 in access_server[8048000+10b000]
Jan 27 17:07:08 (none) user.info kernel: [175511.122921] access_server[25812]: segfault at 4b4 ip 0000000008079eaa sp 00000000ff835040 error 4 in access_server[8048000+10b000]
Jan 28 09:35:22 (none) user.info kernel: [234859.317260] access_server[2685]: segfault at 4b4 ip 0000000008079eaa sp 00000000ff855e00 error 4 in access_server[8048000+10b000]
Jan 28 09:47:50 (none) user.info kernel: [235607.615698] access_server[5282]: segfault at 4b4 ip 0000000008079eaa sp 00000000ffd99aa0 error 4 in access_server[8048000+10b000]
Jan 28 10:07:08 (none) user.info kernel: [236766.716635] access_server[12700]: segfault at 4b4 ip 0000000008079eaa sp 00000000fff657b0 error 4 in access_server[8048000+10b000]
Jan 28 10:49:51 (none) user.info kernel: [239332.876512] access_server[25048]: segfault at 4b4 ip 0000000008079eaa sp 00000000ffd4fb90 error 4 in access_server[8048000+10b000]
Jan 28 11:00:34 (none) user.info kernel: [239976.166640] access_server[17400]: segfault at 4b4 ip 0000000008079eaa sp 00000000ffd16e80 error 4 in access_server[8048000+10b000]
Jan 28 12:34:12 (none) user.info kernel: [245598.882811] access_server[23480]: segfault at 4b4 ip 0000000008079eaa sp 00000000fff43a40 error 4 in access_server[8048000+10b000]
Jan 28 15:29:14 (none) user.info kernel: [256110.793807] access_server[10045]: segfault at 4b4 ip 0000000008079eaa sp 00000000ffff6300 error 4 in access_server[8048000+10b000]
Jan 29 08:52:06 (none) user.info kernel: [318740.335702] access_server[29086]: segfault at 4b4 ip 0000000008079eaa sp 00000000ffd5dee0 error 4 in access_server[8048000+10b000]
Jan 29 09:17:54 (none) user.info kernel: [320289.981566] access_server[16026]: segfault at 4b4 ip 0000000008079eaa sp 00000000ffa598b0 error 4 in access_server[8048000+10b000]
Jan 29 11:56:47 (none) user.info kernel: [329831.559392] access_server[988]: segfault at 4b4 ip 0000000008079eaa sp 00000000ffae0e20 error 4 in access_server[8048000+10b000]
Jan 29 12:38:24 (none) user.info kernel: [332330.999264] access_server[31035]: segfault at 4b4 ip 0000000008079eaa sp 00000000ffce5d90 error 4 in access_server[8048000+10b000]
Jan 29 12:52:03 (none) user.info kernel: [333150.715333] access_server[21019]: segfault at 4b4 ip 0000000008079eaa sp 00000000ffc7a220 error 4 in access_server[8048000+10b000]
Jan 29 13:52:50 (none) user.info kernel: [336800.980187] access_server[17380]: segfault at 4b4 ip 0000000008079eaa sp 00000000ff858230 error 4 in access_server[8048000+10b000]
Jan 29 17:52:53 (none) user.info kernel: [351217.077099] access_server[28462]: segfault at 4b4 ip 0000000008079eaa sp 00000000ff981fb0 error 4 in access_server[8048000+10b000]
Jan 29 17:54:21 (none) user.info kernel: [351305.375088] access_server[24889]: segfault at 4b4 ip 0000000008079eaa sp 00000000ffd83470 error 4 in access_server[8048000+10b000]
Jan 30 09:03:55 (none) user.info kernel: [405929.651653] access_server[26094]: segfault at 4b4 ip 0000000008079eaa sp 00000000ffba2a10 error 4 in access_server[8048000+10b000]
Jan 30 09:58:21 (none) user.info kernel: [409198.395686] access_server[13156]: segfault at 4b4 ip 0000000008079eaa sp 00000000ff9059d0 error 4 in access_server[8048000+10b000]
Jan 30 10:38:19 (none) user.info kernel: [411598.840973] access_server[14071]: segfault at 4b4 ip 0000000008079eaa sp 00000000fff40fc0 error 4 in access_server[8048000+10b000]
Jan 30 10:58:23 (none) user.info kernel: [412803.326744] access_server[7463]: segfault at 4b4 ip 0000000008079eaa sp 00000000ffa01770 error 4 in access_server[8048000+10b000]
Jan 30 11:53:32 (none) user.info kernel: [416115.036438] access_server[22281]: segfault at 4b4 ip 0000000008079eaa sp 00000000ffd1b410 error 4 in access_server[8048000+10b000]
Jan 30 12:53:41 (none) user.info kernel: [419727.675183] access_server[29198]: segfault at 4b4 ip 0000000008079eaa sp 00000000ffebb7c0 error 4 in access_server[8048000+10b000]
Jan 30 14:30:51 (none) user.info kernel: [425563.678236] access_server[17154]: segfault at 4b4 ip 0000000008079eaa sp 00000000ffba0de0 error 4 in access_server[8048000+10b000]
Jan 30 15:00:18 (none) user.info kernel: [427331.422288] access_server[27144]: segfault at 4b4 ip 0000000008079eaa sp 00000000ffa60460 error 4 in access_server[8048000+10b000]
Jan 30 15:16:38 (none) user.info kernel: [428313.025984] access_server[13698]: segfault at 4b4 ip 0000000008079eaa sp 00000000ffba6410 error 4 in access_server[8048000+10b000]
Jan 30 15:54:08 (none) user.info kernel: [430564.358424] access_server[27032]: segfault at 4b4 ip 0000000008079eaa sp 00000000ffa382b0 error 4 in access_server[8048000+10b000]
Jan 30 16:54:34 (none) user.info kernel: [434193.757042] access_server[20729]: segfault at 4b4 ip 0000000008079eaa sp 00000000ff89d220 error 4 in access_server[8048000+10b000]
Jan 30 18:35:55 (none) user.info kernel: [440280.873344] access_server[27656]: segfault at 4b4 ip 0000000008079eaa sp 00000000ffaec3d0 error 4 in access_server[8048000+10b000]

If apply, could you please make available the patch!?

Best regards
Carlos

Hello Carlos Cesario 

Thanks for that information.

By the state of the log file, yes you are affected by a known bug.

If you are a paid user and NOT a home user, please log a case and reference this post including your output of the syslog.log file.

Thanks!

Hi KingChris 

Yes we are a PAID user :)

I will proceed with the case. 

Thank you!

regards

Carlos

Hi Carlos Cesario 

Please DM me the case number so that we can track it.

Thanks!