Disney+ on ROKU

Hi Nathan Kuhl 

This is probably because of the way the streaming content is being delivered.

I added the below to the Web Exceptions on the XG:

And in helpfulness here they are in plaintext:

^[A-Za-z0-9.-]*\.disney-plus\.net/

^[A-Za-z0-9.-]*\.disneyplus\.com/

^[A-Za-z0-9.-]?\.search-api-disney\.svcs\.dssott\.com/

Adding the above exceptions, I have no problem accessing Disney+ streaming services on any device regardless of brand/model.

Thanks!

Thanks for the URL patterns but they aren't working in my case. Digging in a bit deeper, I noticed that my connection to Disney+ on ROKU and Apple TV are being dropped via IPS. This is what the log shows:

Any ideas on how to fix this?

Hi Nathan Kuhl 

It appears that you are using 1 of the default IPS policy that are provided in the build.

The best way to fix this is to create a custom IPS policy and ensure that you do NOT select this signature ID in your customer IPS policy.

Alternatively pinging this IP address shows that it resolves to Akamai which is a CDN.  You could create a blank firewall rule with a destination of this network/IP address without any scanning and IPS applied to it.  This will resolve the above.

Thanks!

Hi Nathan Kuhl 

It appears that you are using 1 of the default IPS policy that are provided in the build.

The best way to fix this is to create a custom IPS policy and ensure that you do NOT select this signature ID in your customer IPS policy.

Alternatively pinging this IP address shows that it resolves to Akamai which is a CDN.  You could create a blank firewall rule with a destination of this network/IP address without any scanning and IPS applied to it.  This will resolve the above.

Thanks!

Thanks for the help. I ended up just allowing that SID and Disney+ is working as expected.