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network traffic quota not renewing

I have a problem with network traffic quota. I configured network traffic quota cycle type to CYCLE and cycle period to one month.

But after month network traffic quota not renewing.

Pls help me to solve this.



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Parents Reply
  • Hi  

    Thanks for sharing the snapshot.

    Here under surfing quota policy validity has been set for 1 month with maximum hours of 744 which means after 1 month this surfing quota will not get renewed and that is creating a problem.

    let me explain you that option and how it works: Let us assume you have set validity for 2 months and maximum surfing hours 1488 (744*2) then it will renew cycle for next coming month and again on 3rd month user will have problem as surfing quota will not get renewed.

    To fix your issue below action will be required from your end in your current settings:

    Please set validity and maximum hours to "Unlimited" as per below snapshot.

    Regards,

    Vishal Ranpariya
    Technical Account Manager | Sophos Technical Support

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