Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Public IP address needed in override hostname?

Frederiek Pascal

Hello Sophos community,

I bought a Sophos XG 106 for home use and to learn more about internet security. 

But now, I have a question about the VPN access from : https://community.sophos.com/kb/en-us/122769

I followed all steps but I was wondering what I have to type in the "override hostname" field?

Do i need to add here my public IP from my internet isp?

Cause when i try to connect with the vpn client I see this in the logs : 

Wed Dec 18 12:07:12 2019 Attempting to establish TCP connection with [AF_INET]84.197.138.2:8443 [nonblock]
Wed Dec 18 12:07:12 2019 MANAGEMENT: >STATE:1576667232,TCP_CONNECT,,,,,,
Wed Dec 18 12:07:22 2019 TCP: connect to [AF_INET]84.197.138.2:8443 failed, will try again in 5 seconds: The system tried to join a drive to a directory on a joined drive.
Wed Dec 18 12:07:27 2019 MANAGEMENT: >STATE:1576667247,TCP_CONNECT,,,,,,
Wed Dec 18 12:07:37 2019 TCP: connect to [AF_INET]84.197.138.2:8443 failed, will try again in 5 seconds: The system tried to join a drive to a directory on a joined drive.
Wed Dec 18 12:07:42 2019 MANAGEMENT: >STATE:1576667262,TCP_CONNECT,,,,,,
Wed Dec 18 12:07:52 2019 TCP: connect to [AF_INET]84.197.138.2:8443 failed, will try again in 5 seconds: The system tried to join a drive to a directory on a joined drive.
Wed Dec 18 12:07:57 2019 MANAGEMENT: >STATE:1576667277,TCP_CONNECT,,,,,,

So I can't seem to connect to my firewall through vpn, but i have no clue what's wrong with my current config.

Thanks a lot

regards

Frederiek



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  • 0

    Hi  

    Yes you need to put the public IP of ISP in the override hostname. The NAT device ( ISP router or modem) has to be configured to forward the SSL VPN connection to the XG Firewall.

    Override Hostname : This sets the SSL VPN client configuration file to use this public IP when establishing the connection.

    Please re download the config file after setting up public IP of ISP and check the SSL VPN status, this will fix the issue.

    Regards,

    Vishal Ranpariya
    Technical Account Manager | Sophos Technical Support
    Sophos Support Videos | Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'Verify Answer' link.

  • 0 in reply to Vishal_R

    Hello,

    Thanks for your reply.

    I changed the hostname override to my public ip 

    I re-downloaded the config file and when i try to connect, I still get this error : 

     

    Wed Dec 18 13:20:55 2019 Attempting to establish TCP connection with [AF_INET]84.197.138.2:8443 [nonblock]
    Wed Dec 18 13:20:55 2019 MANAGEMENT: >STATE:1576671655,TCP_CONNECT,,,,,,
    Wed Dec 18 13:21:05 2019 TCP: connect to [AF_INET]84.197.138.2:8443 failed, will try again in 5 seconds: The system tried to join a drive to a directory on a joined drive.
    Wed Dec 18 13:21:10 2019 MANAGEMENT: >STATE:1576671670,TCP_CONNECT,,,,,,

  • 0 in reply to Frederiek Pascal

    Hi  

    I checked port 8443 status on https://ping.eu/port-chk/ and it is showing me closed.

    Please confirm if you are also getting  the same status or result if yes then you need to check on that part.

    PFA.

    Regards,

    Vishal Ranpariya
    Technical Account Manager | Sophos Technical Support
    Sophos Support Videos | Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'Verify Answer' link.

  • 0 in reply to Vishal_R

    sorry for my noob question, but where do i open this port? i thought this was done by following the " How to configure SSL VPN remote access" article.

    https://community.sophos.com/kb/en-us/122769 Here it's explained to add a firewall rule too, which i did, but i guess that's not for opening the port? :-)

  • 0 in reply to Frederiek Pascal

    I mean this firewall rule like described on the KB

     

  • FormerMember
    0 FormerMember in reply to Frederiek Pascal

    Hi Frederiek Pascal,

    You have to forward port 8443 from your ISP device to firewall's WAN interface IP address. By default port 8443 is open on firewall if you have SSL VPN remote VPN configured. 

    In your case the firewall is behind ISP modem and has no direct access to the internet so you have to follow that extra step. 

    Thanks,

  • 0 in reply to FormerMember

    thanks for your answer!

    which extra step do you mean?

    My configuration is an ISP modem (where the router function is disabled), than my sophos and than my access points for wifi.

  • 0 in reply to Frederiek Pascal
    84.197.138.2:8443 port is open

    still i got this error :

     

    Thu Dec 19 09:10:55 2019 OpenVPN 2.3.8 i686-w64-mingw32 [SSL (OpenSSL)] [LZO] [IPv6] built on Jul 3 2017
    Thu Dec 19 09:10:55 2019 library versions: OpenSSL 1.0.2l 25 May 2017, LZO 2.09
    Enter Management Password:
    Thu Dec 19 09:10:55 2019 MANAGEMENT: TCP Socket listening on [AF_INET]127.0.0.1:25340
    Thu Dec 19 09:10:55 2019 Need hold release from management interface, waiting...
    Thu Dec 19 09:10:56 2019 MANAGEMENT: Client connected from [AF_INET]127.0.0.1:25340
    Thu Dec 19 09:10:56 2019 MANAGEMENT: CMD 'state on'
    Thu Dec 19 09:10:56 2019 MANAGEMENT: CMD 'log all on'
    Thu Dec 19 09:10:56 2019 MANAGEMENT: CMD 'hold off'
    Thu Dec 19 09:10:56 2019 MANAGEMENT: CMD 'hold release'
    Thu Dec 19 09:11:10 2019 MANAGEMENT: CMD 'username "Auth" "xxxxxxx"'
    Thu Dec 19 09:11:10 2019 MANAGEMENT: CMD 'password [...]'
    Thu Dec 19 09:11:10 2019 Socket Buffers: R=[65536->65536] S=[65536->65536]
    Thu Dec 19 09:11:10 2019 Attempting to establish TCP connection with [AF_INET]84.197.138.2:8443 [nonblock]
    Thu Dec 19 09:11:10 2019 MANAGEMENT: >STATE:1576743070,TCP_CONNECT,,,,,,
    Thu Dec 19 09:11:20 2019 TCP: connect to [AF_INET]84.197.138.2:8443 failed, will try again in 5 seconds: The system tried to join a drive to a directory on a joined drive.
    Thu Dec 19 09:11:25 2019 MANAGEMENT: >STATE:1576743085,TCP_CONNECT,,,,,,
    Thu Dec 19 09:11:35 2019 TCP: connect to [AF_INET]84.197.138.2:8443 failed, will try again in 5 seconds: The system tried to join a drive to a directory on a joined drive.
    Thu Dec 19 09:11:40 2019 MANAGEMENT: >STATE:1576743100,TCP_CONNECT,,,,,,
    Thu Dec 19 09:11:50 2019 TCP: connect to [AF_INET]84.197.138.2:8443 failed, will try again in 5 seconds: The system tried to join a drive to a directory on a joined drive.
    Thu Dec 19 09:11:55 2019 MANAGEMENT: >STATE:1576743115,TCP_CONNECT,,,,,,
    Thu Dec 19 09:12:05 2019 TCP: connect to [AF_INET]84.197.138.2:8443 failed, will try again in 5 seconds: The system tried to join a drive to a directory on a joined drive.

     

    anybody? :D 

  • 0 in reply to Frederiek Pascal

    Is the ip of subnet ok? 

    these are my dhcp settings btw 

     

    and the vpn firewall rule is on top

     

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