Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Facing an issue in Sophos Connect Client

Usman Khan1

I have setup new IPsec Connection under Ipsec Section and after that we are getting error(PSK incorrect) in Sophos Connect Client. 



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    Hi  

    If it is observed after setting up new IPSec connection under IPSec section then reason may be below:

    In the new configured IPSec connection you might have setup remote gateway as in "*" (Any) which has updated the PSK in XG database with Sophos connection client setting as well.

    Please set local and remote ID in IPSec tunnel on which remote gateway is "*" (Any) that will prevent the updatation of PSK to other VPN which also works with IPSec technology and configured with PSK ( Like Sophos connect client, L2TP, Remote Access VPN if configured and present on appliance)

    Regards,

    Vishal Ranpariya
    Technical Account Manager | Sophos Technical Support
    Sophos Support Videos | Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'Verify Answer' link.

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  • 0

    Hi  

    If it is observed after setting up new IPSec connection under IPSec section then reason may be below:

    In the new configured IPSec connection you might have setup remote gateway as in "*" (Any) which has updated the PSK in XG database with Sophos connection client setting as well.

    Please set local and remote ID in IPSec tunnel on which remote gateway is "*" (Any) that will prevent the updatation of PSK to other VPN which also works with IPSec technology and configured with PSK ( Like Sophos connect client, L2TP, Remote Access VPN if configured and present on appliance)

    Regards,

    Vishal Ranpariya
    Technical Account Manager | Sophos Technical Support
    Sophos Support Videos | Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'Verify Answer' link.

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