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Check for new update failed

MMASLOUH over 5 years ago

Hello,

im trying to update my firewall firmware, but i got the error message "Check for new update failed".

My firewall network config:

PORT1 LAN: LAN NETWORK

PORT2 WAN: MPLS VPN

PORT3 WAN: INTERNET

i can ping from port3 to all domains in internet without any problem.

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0 rfcat_vk over 5 years ago

Hi,

I think you mean port 3 is a Wan not a LAN? Please check your DNS settings to ensure the gateway WAN is providing the DNS entries not your MPLS.

Ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

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0 MMASLOUH over 5 years ago in reply to rfcat_vk

Yes Port3 is wan connected to internet router
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0 rfcat_vk over 5 years ago in reply to MMASLOUH

Did you check your DNS settings and what does the router do?

Ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

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0 MMASLOUH over 5 years ago in reply to rfcat_vk
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0 rfcat_vk over 5 years ago in reply to MMASLOUH

Hi,

what devices are configured with 172.16.x.x addresses?

Can you reach the 8.8.8.8 server from within your LAN or even the WAN interface?

What functions does your router provide?

Ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

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0 MMASLOUH over 5 years ago in reply to rfcat_vk

the devices configured with 172.16.x.x addresses are my local dns servers, they could resolve internet domains.

i can reach 8.8.8.8 from any computer in my Lan network.

when i tried the ping diagnostic tool in my firewall i got this result:

port1 (LAN) couldn't reach 8.8.8.8

port2 (MPLS) couldn't reach 8.8.8.8

port3 (INTERNET) could reach 8.8.8.8 and the ping works well
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0 MMASLOUH over 5 years ago in reply to rfcat_vk

the devices configured with 172.16.x.x addresses are my local dns servers, they could resolve internet domains.

i can reach 8.8.8.8 from any computer in my Lan network.

when i tried the ping diagnostic tool in my firewall i got this result:

port1 (LAN) couldn't reach 8.8.8.8

port2 (MPLS) couldn't reach 8.8.8.8

port3 (INTERNET) could reach 8.8.8.8 and the ping works well
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0 rfcat_vk over 5 years ago in reply to MMASLOUH

When you do a tracers from a PC to sophos.community.com what does the report show?

Ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

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0 MMASLOUH over 5 years ago in reply to MMASLOUH

The ex-sysadmin configure a Central Management server.

i think the firewall trying to reach the Central Management who not exist any more.
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0 rfcat_vk over 5 years ago in reply to MMASLOUH

Sounds like you have solved the issue?

Ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

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+1 MMASLOUH over 5 years ago in reply to rfcat_vk

Yep fixed, Thank you so much :D

Just disable Central Management settings
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