Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Check for new update failed

MMASLOUH

Hello,

im trying to update my firewall firmware, but i got the error message "Check for new update failed".

My firewall network config:

PORT1 LAN: LAN NETWORK

PORT2 WAN: MPLS VPN

PORT3 WAN: INTERNET

 

i can ping from port3 to all domains in internet without any problem.



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  • 0

    Hi,

    I think you mean port 3 is a Wan not a LAN? Please check your DNS settings to ensure the gateway WAN is providing the DNS entries not your MPLS.

    Ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    Yes Port3 is wan connected to internet router

  • 0 in reply to MMASLOUH

    Did you check your DNS settings and what does the router do?

    Ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    rfcat_vk said:

    Hi,

    I think you mean port 3 is a Wan not a LAN? Please check your DNS settings to ensure the gateway WAN is providing the DNS entries not your MPLS.

    Ian

     

     

    where i could find these settings ??

  • 0 in reply to MMASLOUH

    Hi,

    what devices are configured with 172.16.x.x addresses?

    Can you reach the 8.8.8.8 server from within your LAN or even the WAN interface?

    What functions does your router provide?

    Ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    the devices configured with 172.16.x.x addresses are my local dns servers, they could resolve internet domains.

    i can reach 8.8.8.8 from any computer in my Lan network.

    when i tried the ping diagnostic tool in my firewall i got this result:

     port1 (LAN) couldn't reach 8.8.8.8

    port2 (MPLS) couldn't reach 8.8.8.8

    port3 (INTERNET) could reach 8.8.8.8 and the ping works well

     

     

  • 0 in reply to rfcat_vk

    i check the u2d.log file and i found something wired at this line : DEBUG     Jun 05 23:29:31 [14111]: Added new server : Host - 172.16.200.230, Port - 8443

     

    XG105_XN02_SFOS 17.0.6 MR-6# cat u2d.log
    DEBUG     Jun 05 23:29:31 [14111]: --serial = C1403A74HWXP4F0
    DEBUG     Jun 05 23:29:31 [14111]: --deviceid = bc40d2944a51354ea4eb12af1644ca27fded
    DEBUG     Jun 05 23:29:31 [14111]: --fwversion = 17.0.6.181
    DEBUG     Jun 05 23:29:31 [14111]: --productcode = CN
    DEBUG     Jun 05 23:29:31 [14111]: --model = XG105
    DEBUG     Jun 05 23:29:31 [14111]: --vendor = XN02
    DEBUG     Jun 05 23:29:31 [14111]: --sfmversion = SFMV_VM02_17.0.0.99
    DEBUG     Jun 05 23:29:31 [14111]: Added new server : Host - 172.16.200.230, Port - 8443
    DEBUG     Jun 05 23:29:31 [14111]: Final query string is :
    ?&serialkey=C1403A74HWXP4F0&deviceid=bc40d2944a51354ea4eb12af1644ca27fded&fwversion=17.0.6.181&productcode=CN&appmodel=XG105&appvendor=XN02&useragent=SF&oem=&sfmversion=SFMV_VM02_17.0.0.99
    DEBUG     Jun 05 23:29:46 [14111]: Response code : 0
    DEBUG     Jun 05 23:29:46 [14111]: Response body :

    DEBUG     Jun 05 23:29:46 [14111]: Response length : 0
    ERROR     Jun 05 23:29:46 [14111]: Response not parsed successfully.
    ERROR     Jun 05 23:29:46 [14111]: FATAL : Error in parsing response, exiting.
    XG105_XN02_SFOS 17.0.6 MR-6#

     

  • 0 in reply to MMASLOUH

    When you do a tracers from a PC to sophos.community.com what does the report show?

    Ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to MMASLOUH

    The ex-sysadmin configure a Central Management server.

    i think the firewall trying to reach the Central Management who not exist any more.

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