Can't get EasyDNS to work

Hi karnalta 

Sorry to hear about this issue. For troubleshooting purposes, are you able to confirm that configuring DynDNS using Sophos as the provider works?

Reference KBA

When I try to use Sophos dynamic DNS service, I've got an error immediatly after clicking "Save".

"DDNS Service is temporarily unavailable"

Hi karnalta 

Would it be possible to share the details of your ddc.log with me? (Through PM if you prefer)

Reference:

• Sophos XG Firewall: Logfile Guide

Thanks!

Sorry for the late reply, I have been quite busy at work.

DDC.log has given me more information about a configuration problem I had with my DNS service.

Now Sophos update my EasyDNS record correctly but still show "Unknow Error", the problem seem that the XG cannot parse correctly the EasyDNS answer.

See log below :

Increase                                                                        
Mar 18 11:33:31.424307: connect_to_server: members.easydns.com:80               
Mar 18 11:33:31.523792: connect_to_server: connect(members.easydns.com) successf
ul                                                                              
Mar 18 11:33:31.523817: Connected with server - client_fd: 0 server_fd: 3       
Mar 18 11:33:31.523847: write_server_socket:writen = 236, exerted = 0           
Mar 18 11:33:31.821442: read_server_socket(): read bytes: HTTP/1.1 200 OK       
Date: Mon, 18 Mar 2019 10:34:16 GMT                                             
Server: Apache                                                                  
X-Powered-By: PHP/5.4.45-0+deb7u5                                               
Set-Cookie: easydns_language=deleted; expires=Thu, 01-Jan-1970 00:00:01 GMT; pat
h=/                                                                             
Vary: Accept-Encoding                                                           
Content-Length: 61                                                              
Connection: close                                                               
Content-Type: text/html                                                         
                                                                                
NOERROR                                                                         
no update required for XXXXXX.com to XX.XX.XX.XX                            
                                                                                
parse_response: ERROR 

Hi karnalta 

Thanks for following up with your investigation.

A couple of questions:

• What Sophos XG Firmware version are you on?
• Do you experience the same error when configuring DynDNS with Sophos as the provider?

Thanks!

I am on SFOS 17.5.3 MR-3.

With Sophos DDNS service I have sometimes trouble with an "Service Unavailable" error but otherwise it work fine without error.

Would it be possible to please enable your Support Access Tunnel and PM me with your ID for follow up?

Thanks!

Ok I send you that.