This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Install hangs

Hi,

I've just tried installing the XG onto a Dell 990 OptiPlex PC - the install hangs but says that it's 100% complete - doesn't reboot just sits there with no information on screen.

So I thought that I would try to boot the system - but when it started booting all I got was two letters "CY" on screen and nothing else.

Any ideas?

Cheers

Tim

This thread was automatically locked due to age.

Parents

0 sachingurung over 8 years ago

Hi Abbas,

Thanks for choosing Sophos.

I suggest you to try re-installing XG, referring the link :

https://www.sophos.com/en-us/medialibrary/PDFs/documentation/Sophos-Firewall-Software-Appliance-Getting-Started-Guide.pdf?la=en

Let us know if this helps :)

Thanks

Sachin Gurung

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel
0 MichaelPaholski over 8 years ago in reply to sachingurung

HI

I have exactly the same issue the boot stops at firmware loader and I need to select option 1 , 15_01_0407 to continue. Sometimes I need several tries before it even finds the firmware I have selected.

My Hardware is an Intel D2500CC motherboard (atom dual core) with 4GB ram & a Samung 850evo SSD.

I have reloaded following the instructions several times even erasing the SSD between tires.

I also tired the the old Sophos UTM software which actually boots just fine, however It's not suitable as I have too many devices ( my home virtaul machine learning setup)

I'm pretty much about to give up on this software. Very frustating as it looks well worth trying.

Any ideas?
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 MichaelPaholski over 8 years ago in reply to sachingurung

HI

I have exactly the same issue the boot stops at firmware loader and I need to select option 1 , 15_01_0407 to continue. Sometimes I need several tries before it even finds the firmware I have selected.

My Hardware is an Intel D2500CC motherboard (atom dual core) with 4GB ram & a Samung 850evo SSD.

I have reloaded following the instructions several times even erasing the SSD between tires.

I also tired the the old Sophos UTM software which actually boots just fine, however It's not suitable as I have too many devices ( my home virtaul machine learning setup)

I'm pretty much about to give up on this software. Very frustating as it looks well worth trying.

Any ideas?
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data