[SOLVED] Issues with APs

Hi,

sounds bad. Have you tried powering them off and on again after a short period. I also found I had to change the 5ghz to manual and 20mhz channels. After acceptance then change the configuration to the required values.

Ian

Hi,

How do the LeD blinks on these APs? Refer to, https://www.sophos.com/en-us/medialibrary/PDFs/documentation/sophoswirelessoien.pdf?la=en.pdf. Alongside, in the awed.log file, look for log lines related to the affected APs. PM these log lines and I will take a look. For log file information, please refer to https://community.sophos.com/kb/en-us/123185.

It might be possible that these APs were not able to update to its latest firmware and might need to be flashed or RMA.

Finally, if you have a case# in support, let me know so I can add more eyes to it. 

Thanks

Please John, let us know about this issue. Are the AP brand new or were they connected to UTM?

sachingurung I guess this is a bug. Even if the AP are not able to download the new firmware, inside the code should be a limit of 10 concurrent AP outdated AP?

Could check and come back here?

Thanks

Hi Luk,

I didn't understand your question, please PM me and I will respond.

Thanks

I did a restart for all the APs but still got the same behaviour.

I have a similar issue with another AP55C with a different customer, I can't use 2.4Ghz and 5Ghz at the same time on the wireless network so I already open a ticket with Sophos support.

I was in a remote session yesterday with Sophos support to check this issue and they're calling this APs for RMA.

Thank you for reply Ian.

Hello Sachingurung,

At the first time LED were static green, then start flashing green and after that goes to slow blinking red LED, it keeps rebooting asking for DHCP to the firewall even if the firewall send the packets.

I don't have awed.logs right now because I'm not on site. I will PM you the ticket number so you can take a look at what we found troubleshooting the APs on the remote session we had yesterday.

APs were able to update to the latest firmware:

As I said before, I was in a remote session yesterday with Sophos support to check this issue and they're calling this APs for RMA.

Thank you Sachingurung.

Hi lferrara,

Those APs were brand new.

I was in a remote session with Sophos support yesterday and they're calling APs for RMA.

I would like to know about the limit you mention in your comment.

Thanks for the reply lferrara.

If the RMA is processed for the affected APs then I guess the APs were faulty.

Thanks 

Any update as we are seeing same type of issue.

Thanks for your time 

UPDATE:  This issue was nothing more then firmware updating and due to the fact they were not used for 4+ months.  After extended amount of time they switched to "Active"