FEEDBACK - logviewer report not updating and showing errors I can't find.

Now 1410 and the latest figures in the CFR are still 1344 even after many refreshes.

Ian

Hi ian,

We are looking into the issue... will update with details soon. 

Thanks,

Pankti

Hi Ian,

Regarding color of icon: we created a bug report and will address it soon.

Regarding mismatch on the number of entries: can you please let us know, which number is not matching exactly on CFR? 

Thanks,

Pankti

The mismatch is with DDNS entries. Some do do not show and those that do are marked in red showing success. 

I understand you have a bug report on the colour of the icons.

Ian

Hi Ian,

We also created a Jira for DDNS entries mismatch... will get addressed soon! 

Thanks for your feedback. Helpful, indeed! 

-Pankti

Hi,

Mismatch is seen because For DDNS we are logging same event twice in LogViewer while only once in CFR.

CFR behaviour is correct, but due to some bad logic in LogViewer logging, it logs same event twice.

If you want to match, DDNS entries for LogViewer and CFR then disable System Event logging(Configuration -> System services -> Log Settings page)

Please Note: Disabling System Event may have other consequences, Like some other log_component log line may get missed in LogViewer.

Thanks.

Hi,

Mismatch is seen because For DDNS we are logging same event twice in LogViewer while only once in CFR.

CFR behaviour is correct, but due to some bad logic in LogViewer logging, it logs same event twice.

If you want to match, DDNS entries for LogViewer and CFR then disable System Event logging(Configuration -> System services -> Log Settings page)

Please Note: Disabling System Event may have other consequences, Like some other log_component log line may get missed in LogViewer.

Thanks.

Hi,

but only one entry, the correct one shows in logviewer.

Ian

Hi Ian,

Can you share screenshot of logviewer, because the Jira(NC-54448), has 2 entries in LogViewer and 1 entry in CFR. 

Thanks

Hi Anand,

when I posted that response my logviewer had only been showing 1 entry every 5 minutes for the DDNS registration. Today while investigating a NAT rule I see that the logviewer has 2 entries for the same DDNS update, both showing success.

Ian