CS110-48P switches disconnecting from cloud after v01.3.1268 upgrade

I've had these 2 CS110-48P switches in production for several months now, but after upgrading to v01.3.1268, they won't stay connected to cloud. I can reboot them and they show up for a little bit, but soon alert that they've disconnected again. Anyone else getting this? Thanks.

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[edited by: Erick Jan at 6:12 AM (GMT -8) on 11 Jan 2024]

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Michael Thompson1 over 1 year ago +2 suggested

I ran into this, check the System Time on the switches! Mine was a couple of months off and after updating the SNTP values it started checking in!

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0 emmosophos over 1 year ago

Hello there,

Thank you for contacting the Sophos Community.

Yesterday there were some issues reported for a specific region; on what region is your Central account deployed? However, they’re fixed already.

Regards,

Emmanuel (EmmoSophos)

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0 Allen K over 1 year ago in reply to emmosophos

I'm in the eastern US. Since the reboots mentioned in my post yesterday, the switches have remained connected. Just poor timing on my part, I guess. Thanks all.
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0 emmosophos over 1 year ago in reply to Allen K

Hello there,

Thank you for the update.

Regards,

Emmanuel (EmmoSophos)

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0 emmosophos over 1 year ago in reply to Allen K

Hello there,

Thank you for the update.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
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