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macOS not communicating with Mobile Manager

I've installed the mobile manager profile on macOS, and after successful enrollment, I attempt to refresh it. However, the task keeps failing on both my home and office networks. I don't think it's a network issue because the initial enrollment was successful. I also received an email stating that the sync failed. Any clues?

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0 Antony Rappai 5 months ago

the task still shows as failed, this seems to be only a problem with the macOS and iPADs. It also does not push the policy profiles
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0 Gladys 5 months ago in reply to Antony Rappai

Hi Antony Rappai ,

Thank you for the update. If you can enable Remote Assistance, I'll look further into your current configuration. I have also sent you a private message. You can share your Unique ID there.

Gladys Reyes

Global Community Support Engineer
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question, please use the "Verify Answer" button.

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0 Gladys 5 months ago in reply to Antony Rappai

Hi Antony Rappai ,

Thank you for the update. If you can enable Remote Assistance, I'll look further into your current configuration. I have also sent you a private message. You can share your Unique ID there.

Gladys Reyes

Global Community Support Engineer
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question, please use the "Verify Answer" button.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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