Sophos MDM E-Mail Attachment Problem

Hello everyone,
I have the following problem:
A user with an Android cell phone wants to send an e-mail attachment from the private area in the business area.
However, he cannot access the private area because the administrator has not allowed this according to the message.
Does anyone here know a solution to the problem?

The funny thing is that the other users can do it.

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[edited by: GlennSen at 3:57 PM (GMT -7) on 1 May 2024]
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